Reservation Executive

0 years

1 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title:

About Us

Truelife Homestays offers a comfortable, homely stay for travelers visiting Tirupati. We pride ourselves on exceptional service, personalized attention, and creating memorable experiences for our guests.

Role Overview

We are seeking a dedicated and friendly professional to manage guest relations, handle bookings, oversee the review system, and ensure smooth communication between guests and the homestay team.

Key Responsibilities

  • Guest Relations

    • Greet and assist guests with check-in/check-out processes.
    • Handle guest queries, concerns, and special requests with professionalism.
    • Maintain regular communication with guests before, during, and after their stay.
  • Bookings & Reservations

    • Manage online and offline bookings via OTAs (e.g., Airbnb, Booking.com) and direct channels.
    • Coordinate room allocation and ensure booking accuracy.
    • Maintain updated availability calendars.
  • Review & Feedback Management

    • Monitor and respond to online reviews promptly and professionally.
    • Encourage satisfied guests to share feedback.
    • Share constructive feedback with the operations team for service improvement.
  • Coordination & Administration

    • Liaise with housekeeping and maintenance teams to ensure guest requirements are met.
    • Maintain records of bookings, payments, and guest preferences.
    • Assist in preparing monthly booking and review reports.

Qualifications & Skills

  • Proven experience in guest relations, hospitality, or customer service (preferably in hotels/homestays).
  • Excellent communication skills

    in English, Telugu, and Hindi.
  • Willingness to work in

    rotational shifts

    , including weekends and holidays.
  • Familiarity with OTA platforms and booking systems.
  • Positive attitude, problem-solving mindset, and attention to detail.
  • Basic computer skills (MS Office, email, spreadsheets)

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