Reservation Executive

Job Description

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

RESERVATION EXECUTIVE DUTIES AND RESPONSIBILITIES:

• Processes reservations by Email, telephone or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue and occupancy forecasts.
• Prepares expected arrival list for front office use.
• Monitors advances deposit requirements.
• Handles daily correspondence. Responds to inquires and makes reservations as needed.
• Makes sure that files are kept up to date.
• Getting information about areas of interest in order to target more clients in particular seasons.
• Making arrangements for clients travel programs.
• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
• Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
• Excellent Communication skills in English, strong verbal written and organizational skills

Desired Candidate Profile

Degree (2 year experience)

Excellent Communication skills in English, strong verbal written and organisational skills

1-2 years of relevant experience in similar role.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Experience:

• hotel reservations: 2 years (Required)

Work Location: In person