Truelife Homestays Pvt. Ltd.

Job Title: Guest Relations & Booking Executive Location: Truelife Homestays, Tirupati Employment Type: Full-time About Us Truelife Homestays offers a comfortable, homely stay for travelers visiting Tirupati. We pride ourselves on exceptional service, personalized attention, and creating memorable experiences for our guests. Role Overview We are seeking a dedicated and friendly professional to manage guest relations, handle bookings, oversee the review system, and ensure smooth communication between guests and the homestay team. Key Responsibilities Guest Relations Greet and assist guests with check-in/check-out processes. Handle guest queries, concerns, and special requests with professionalism. Maintain regular communication with guests before, during, and after their stay. Bookings & Reservations Manage online and offline bookings via OTAs (e.g., Airbnb, Booking.com) and direct channels. Coordinate room allocation and ensure booking accuracy. Maintain updated availability calendars. Review & Feedback Management Monitor and respond to online reviews promptly and professionally. Encourage satisfied guests to share feedback. Share constructive feedback with the operations team for service improvement. Coordination & Administration Liaise with housekeeping and maintenance teams to ensure guest requirements are met. Maintain records of bookings, payments, and guest preferences. Assist in preparing monthly booking and review reports. Qualifications & Skills Proven experience in guest relations, hospitality, or customer service (preferably in hotels/homestays). Excellent communication skills in English, Telugu, and Hindi. Willingness to work in rotational shifts , including weekends and holidays. Familiarity with OTA platforms and booking systems. Positive attitude, problem-solving mindset, and attention to detail. Basic computer skills (MS Office, email, spreadsheets)