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Renewals Analyst

Renewals Analyst

Responsive

2 years

0 Lacs

greater kolkata area

Posted:1 week ago| Platform:

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Skills Required

management software ai risk security support analyze resolve development service portal documentation zendesk communication

Work Mode

On-site

Job Type

Full Time

Job Description

About Responsive

Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io .

About The Role

The Customer Support Specialists work with clients to acknowledge, analyze, and resolve complex application software-related questions and issues encountered in the application. Strong problem-solving and critical thinking skills are essential for this position. As a member of this rapidly growing team, a Customer Support Specialist will provide prospective customer feedback that will essentially and directly impact the development and improvement of the company’s software.

Essential Functions

Respond to incoming support requests in a knowledgeable and articulate manner
Create, track, and update support tickets using the Customer Service portal
Learn Responsive software and RFP response process
Provide ad hoc software support for customers on a wide variety of technical issues
Diagnose and solve customer problems
Confirm, reproduce, and escalate potential product defects with proper documentation
Remain up-to-date with RFPIO’s latest product releases

Short Description

Associates or Bachelor’s degree preferred

Long Description

2 years technical support, customer service experience or other relevant experience
Experienced with Microsoft Office
Experience with Zendesk or other Customer Service software a plus

Knowledge & Skills

Excellent verbal and written communication skills
Problem-solving and critical thinking skills are essential
Adaptable and flexible
Must be a team player with a positive attitude
Ability to remain organized while multi-tasking
Eagerness to learn

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Renewals Analyst