Renewal Manager

Renewals Managers have a primary role in managing customer contracts for continued product or service usage.

This includes understanding customer needs, presenting appropriate renewal options, and ensuring the renewal process is smooth and satisfactory.

Their duties and responsibilities include:

• Monitoring and managing all contract renewals
• Developing and implementing strategies to improve renewal rates
• Understanding customer needs and suggesting suitable renewal options
• Negotiating renewal terms with clients and coordinating with sales teams
• Providing excellent customer service to ensure customer satisfaction throughout the renewal process
• Identifying risks of contract cancellations and developing strategies to avoid them
• Working closely with various teams like customer service, billing, and sales to ensure the renewal process is smooth
• Tracking and reporting on renewal activities and trends
• Maintaining updated knowledge of the companys products and services
• Developing professional relationships with key customer stakeholders to promote contract renewals

Responsibilities

• Lead the renewals process in collaboration with the sales team to drive renewal rates and minimize churn.
• Develop renewal strategies and processes to ensure seamless customer experience.
• Monitor and manage customer portfolios and ensure timely renewals.
• Identify upsell opportunities and collaborate with sales teams.
• Develop and maintain strong relationships with customers.
• Manage and respond to customer inquiries regarding renewal.
• Provide regular updates to management on renewal status.
• Collaborate with cross-functional teams to address customer concerns and issues.
• Ensure customer satisfaction and loyalty.