Renewal Manager

Position: Renewal & Retention Manager

Renewal Sales will be responsible for driving subscription/license renewals and recurring revenue from existing customers. This role focuses on customer retention, upselling, cross-selling, and ensuring a smooth renewal process while building long-term customer relationships.

🔹 Key Responsibilities:

Drive subscription/license renewals and recurring revenue

Manage and track customer contract/subscription renewals to ensure timely completion.

Upsell and cross-sell to existing customers

Build strong customer relationships to improve retention

Collaborate with cross-functional teams to ensure smooth renewals

Negotiate renewal terms and manage the sales pipeline

Work closely with the sales and customer success teams to enhance customer retention.

Proactively engage with customers before contract expiration to discuss renewal options.

🎯 What We’re Looking For:

5–8 years of IT sales experience (Renewal/Retention focus for 2–3 years)

Expertise in Software Sales / SaaS / Cloud solutions / enterprise software

Proven track record of achieving sales targets

Excellent communication & negotiation skills

Team handling experience

Proficiency in CRM tools

Qualification: Any Degree

Location: Chennai

Interested candidates can share your resume to hradmin@usam.in

Visit: www.usam.in