Remote - Workday HRIS Consultant - Offshore

Position : Workday HRIS Consultant

Duration : 6 months

Location : Remote/India

JOB SUMMARY

DUTIES & RESPONSIBILITIES

• Serve as the primary point of contact for Workday HRIS support, responding to inquiries via the helpdesk ticketing system, email, and phone.
• Troubleshoot and resolve Tier 1 issues related to Workday modules such as employee and manager self-service, onboarding, personal data updates, job and pay changes, org structure changes. Support the HR team with various business processes related to Recruiting, Core HCM, Compensation and Talent.
• Escalate complex or unresolved issues to Tier 2 or Tier 3 HRIS analysts or technical teams ensuring thorough documentation of the issue and steps taken.
• Maintain accurate documentation of support interactions and resolutions.
• Guide employees and managers through standard Workday transactions and navigation.
• Participate in testing and validation of new features, enhancements, and configuration changes during Workday updates.
• Collaborate with the HRIS and HR Operations teams to identify trends in support requests and recommend improvements to training or system configuration.
• Ensure data accuracy by reviewing employee transactions and performing basic data audits.
• Develop and deliver training materials and sessions for HR staff and end-users to improve Workday proficiency and self-service adoption.
• Continuously evaluate HRIS processes and recommend enhancements to improve efficiency, accuracy, and user experience.
• Perform other duties as assigned.

EXPERIENCE

• 1–2 years of experience in HR, HRIS, customer service, or helpdesk support preferred.
• Workday HCM experience required.
• PeopleSoft experience desired.
• Experience in system implementations, upgrades, or process improvements desired.
• Proficient in Microsoft Office Suite (especially Excel and Outlook).

COMPETENCIES/SKILLS

• Strong ability to manage processes and meet deadlines.
• Familiarity with basic HR processes such as onboarding, employee data management, and time/absence tracking.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to diagnose system and data issues and recommend effective solutions.
• Ability to translate technical concepts for non-technical stakeholders.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to manage multiple requests and prioritize effectively in a fast-paced environment.
• Experience using a case management or ticketing system (e.g., ServiceNow, Jira).
• Understanding of data privacy and confidentiality related to HR information.
• High level of accuracy in data entry, auditing, and reporting.
• Vigilant in maintaining data integrity and compliance.