Remote Support Engineer

GEEKS, a Great Place to Work-Certified Managed Service Provider (MSP),

Role Overview

build a real tech career

capable

Key Responsibilities

• Respond promptly and effectively to client tickets related to IT support requests and incidents
• Troubleshoot and resolve issues related to:

• Microsoft 365

  (Outlook, Teams, SharePoint, OneDrive, Exchange Online)

• Google Workspace

  (Gmail, Drive, Admin Console)

• NAS devices

  (Synology, QNAP) including access and file sharing issues
• Basic

  Windows Server

  and Active Directory support (user accounts, permissions)
• Backup solutions (monitoring backups, restore requests)
• Network connectivity issues (Wi-Fi, switches, routers, VPN)
• End-user devices: desktops and laptops running

  Windows 10/11

  and

  macOS

• Printers, peripherals, and common office hardware support
• Perform user account management tasks: password resets, access provisioning, group memberships
• Escalate complex technical issues to senior engineers or specialists as needed
• Maintain accurate and detailed documentation of ticket progress and resolution steps
• Follow company IT policies and security best practices when handling client environments
• Assist with routine maintenance tasks such as software patching, updates, and system health checks
• Communicate clearly and professionally with clients, ensuring timely updates and resolution
• Continuously learn and grow technical knowledge under guidance from senior team members.

Required Technical Skills

• Experience or familiarity with

  Microsoft 365

  and

  Google Workspace

  administration and user support
• Basic knowledge of

  Windows Server

  environments and Active Directory user management
• Understanding of

  NAS devices

  like Synology or QNAP and file sharing protocols (SMB, AFP)
• Fundamental networking concepts: IP addressing, DHCP, DNS, VPN troubleshooting
• Experience supporting end-user devices on

  Windows 10/11

  and

  macOS

  platforms
• Familiarity with backup solutions and restoring data from backups
• Ability to troubleshoot common hardware and peripheral device issues
• Comfortable working with ticketing systems and remote support tools.

Traits & Mindset

• Hands-on learner

  — you dive into tech, Google things fast, and don’t get stuck

• Problem-solver at heart

  — you like figuring things out and finding smarter solutions

• Strong communicator

  — you explain things clearly, professionally, and with empathy

• Hungry to grow

  — you’re not afraid to ask questions, learn from feedback, and level up constantly

• Remote-ready

  — you’re reliable, disciplined, and thrive in flexible remote environments

• Team-first attitude

  — you know when to escalate, when to ask, and when to own it.

Basic Qualifications

• Entry-level to 1–2 years experience in IT support or helpdesk, preferably supporting SMB clients
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication skills with a customer-first mindset
• Self-motivated, coachable, and eager to learn new technologies
• Reliable home workspace with stable internet for remote work
• Team player with the ability to escalate appropriately and collaborate with senior staff.

Why Join Us?

• Fully remote role with flexible working hours
• Hands-on experience supporting diverse SMB environments
• Mentor-driven environment focused on skill development and growth
• Opportunity to build a career in IT support within a growing MSP