Job Summary At GEEKS, a Great Place to Work-Certified Managed Service Provider (MSP), we pride ourselves on delivering seamless IT solutions that drive client success while fostering a people-first culture. We believe that when our team thrives, the business thrives — and our GPTW certification is a testament to that commitment. Now, we are seeking a proactive and technically skilled L1 Desktop Support Engineer to join our IT support team. The ideal candidate will be the first point of contact for end users and clients, responsible for providing Level 1 technical assistance across a range of platforms and systems. You will ensure prompt support for hardware, software, and networking issues while following established internal procedures and workflows. Key Responsibilities · Provide first-level support for end-user hardware and software issues across Windows and macOS devices. · Troubleshoot and resolve issues related to VPN connectivity, Fortinet, SonicWall, and other firewalls. · Assist in the configuration and maintenance of on-premises servers, user access, and system resources. · Support and troubleshoot access and configuration issues for Microsoft 365, Google Workspace, and other cloud platforms. · Handle user requests via ticketing systems (e.g., PSA Connectwise) and ensure timely updates and resolutions. · Maintain user accounts, permissions, and group memberships using Active Directory and similar tools. · Provide remote and in-person support to clients and employees to resolve day-to-day IT-related issues. · Escalate complex or unresolved issues to Level 2 or appropriate technical teams, with clear documentation. · Follow internal IT policies, SOPs, and change management protocols. · Support software installations, patches, and system upgrades on client devices. · Assist with printer, scanner, and peripheral troubleshooting and support. · Help in maintaining inventory of IT assets and hardware provisioning. · Contribute to the documentation of support procedures and knowledge base articles. Required Skills & Qualifications: · Strong knowledge of Windows 10/11, macOS, and basic networking concepts. · Exposure to VPN technologies and firewall troubleshooting (Fortinet, SonicWall). · Familiarity with Microsoft 365 Admin Center, Google Workspace Admin Console, and cloud-based productivity tools. · Basic understanding of Active Directory, DNS/DHCP, and file sharing services. · Good communication and interpersonal skills with a customer-first mindset. · Ability to follow structured troubleshooting steps and standard operating procedures. · Basic knowledge of ITIL processes or helpdesk best practices. Soft Skills · Strong analytical and problem-solving abilities · Self-motivated and eager to learn new technologies · Ability to work under pressure and manage time effectively · Excellent written and verbal communication
Job Summary At GEEKS, a Great Place to Work-Certified Managed Service Provider (MSP), we pride ourselves on delivering seamless IT solutions that drive client success while fostering a people-first culture. We believe that when our team thrives, the business thrives — and our GPTW certification is a testament to that commitment. Now, we are seeking a proactive and technically skilled L1 Desktop Support Engineer to join our IT support team. The ideal candidate will be the first point of contact for end users and clients, responsible for providing Level 1 technical assistance across a range of platforms and systems. You will ensure prompt support for hardware, software, and networking issues while following established internal procedures and workflows. Key Responsibilities · Provide first-level support for end-user hardware and software issues across Windows and macOS devices. · Troubleshoot and resolve issues related to VPN connectivity, Fortinet, SonicWall, and other firewalls. · Assist in the configuration and maintenance of on-premises servers, user access, and system resources. · Support and troubleshoot access and configuration issues for Microsoft 365, Google Workspace, and other cloud platforms. · Handle user requests via ticketing systems (e.g., PSA Connectwise) and ensure timely updates and resolutions. · Maintain user accounts, permissions, and group memberships using Active Directory and similar tools. · Provide remote and in-person support to clients and employees to resolve day-to-day IT-related issues. · Escalate complex or unresolved issues to Level 2 or appropriate technical teams, with clear documentation. · Follow internal IT policies, SOPs, and change management protocols. · Support software installations, patches, and system upgrades on client devices. · Assist with printer, scanner, and peripheral troubleshooting and support. · Help in maintaining inventory of IT assets and hardware provisioning. · Contribute to the documentation of support procedures and knowledge base articles. Required Skills & Qualifications: · Strong knowledge of Windows 10/11, macOS, and basic networking concepts. · Exposure to VPN technologies and firewall troubleshooting (Fortinet, SonicWall). · Familiarity with Microsoft 365 Admin Center, Google Workspace Admin Console, and cloud-based productivity tools. · Basic understanding of Active Directory, DNS/DHCP, and file sharing services. · Good communication and interpersonal skills with a customer-first mindset. · Ability to follow structured troubleshooting steps and standard operating procedures. · Basic knowledge of ITIL processes or helpdesk best practices. Soft Skills · Strong analytical and problem-solving abilities · Self-motivated and eager to learn new technologies · Ability to work under pressure and manage time effectively · Excellent written and verbal communication
Job Summary At GEEKS, a Great Place to Work-Certified Managed Service Provider (MSP), we pride ourselves on delivering seamless IT solutions that drive client success while fostering a people-first culture. We believe that when our team thrives, the business thrives — and our GPTW certification is a testament to that commitment. Now, we are seeking a proactive and technically skilled L1 Desktop Support Engineer to join our IT support team. The ideal candidate will be the first point of contact for end users and clients, responsible for providing Level 1 technical assistance across a range of platforms and systems. You will ensure prompt support for hardware, software, and networking issues while following established internal procedures and workflows. Key Responsibilities · Provide first-level support for end-user hardware and software issues across Windows and macOS devices. · Troubleshoot and resolve issues related to VPN connectivity, Fortinet, SonicWall, and other firewalls. · Assist in the configuration and maintenance of on-premises servers, user access, and system resources. · Support and troubleshoot access and configuration issues for Microsoft 365, Google Workspace, and other cloud platforms. · Handle user requests via ticketing systems (e.g., PSA Connectwise) and ensure timely updates and resolutions. · Maintain user accounts, permissions, and group memberships using Active Directory and similar tools. · Provide remote and in-person support to clients and employees to resolve day-to-day IT-related issues. · Escalate complex or unresolved issues to Level 2 or appropriate technical teams, with clear documentation. · Follow internal IT policies, SOPs, and change management protocols. · Support software installations, patches, and system upgrades on client devices. · Assist with printer, scanner, and peripheral troubleshooting and support. · Help in maintaining inventory of IT assets and hardware provisioning. · Contribute to the documentation of support procedures and knowledge base articles. Required Skills & Qualifications: · Strong knowledge of Windows 10/11, macOS, and basic networking concepts. · Exposure to VPN technologies and firewall troubleshooting (Fortinet, SonicWall). · Familiarity with Microsoft 365 Admin Center, Google Workspace Admin Console, and cloud-based productivity tools. · Basic understanding of Active Directory, DNS/DHCP, and file sharing services. · Good communication and interpersonal skills with a customer-first mindset. · Ability to follow structured troubleshooting steps and standard operating procedures. · Basic knowledge of ITIL processes or helpdesk best practices. Soft Skills · Strong analytical and problem-solving abilities · Self-motivated and eager to learn new technologies · Ability to work under pressure and manage time effectively · Excellent written and verbal communication
At GEEKS, a Great Place to Work-Certified Managed Service Provider (MSP), we pride ourselves on delivering seamless IT solutions that drive client success while fostering a people-first culture. We believe that when our team thrives, the business thrives and our GPTW certification is a testament to that commitment. Role Overview We are looking for somebody just not just looking for “a job” — but hungry to build a real tech career . Someone friends call when their systems break, and who loves solving problems almost as much as learning new tools. Somebody who wants to grow fast, get your hands dirty across modern SMB IT stacks, and work in a team that values curiosity, ownership, and action. We want someone who’s not just capable — but coachable, curious, and obsessed with figuring things out . Key Responsibilities Respond promptly and effectively to client tickets related to IT support requests and incidents Troubleshoot and resolve issues related to: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Exchange Online) Google Workspace (Gmail, Drive, Admin Console) NAS devices (Synology, QNAP) including access and file sharing issues Basic Windows Server and Active Directory support (user accounts, permissions) Backup solutions (monitoring backups, restore requests) Network connectivity issues (Wi-Fi, switches, routers, VPN) End-user devices: desktops and laptops running Windows 10/11 and macOS Printers, peripherals, and common office hardware support Perform user account management tasks: password resets, access provisioning, group memberships Escalate complex technical issues to senior engineers or specialists as needed Maintain accurate and detailed documentation of ticket progress and resolution steps Follow company IT policies and security best practices when handling client environments Assist with routine maintenance tasks such as software patching, updates, and system health checks Communicate clearly and professionally with clients, ensuring timely updates and resolution Continuously learn and grow technical knowledge under guidance from senior team members. Required Technical Skills Experience or familiarity with Microsoft 365 and Google Workspace administration and user support Basic knowledge of Windows Server environments and Active Directory user management Understanding of NAS devices like Synology or QNAP and file sharing protocols (SMB, AFP) Fundamental networking concepts: IP addressing, DHCP, DNS, VPN troubleshooting Experience supporting end-user devices on Windows 10/11 and macOS platforms Familiarity with backup solutions and restoring data from backups Ability to troubleshoot common hardware and peripheral device issues Comfortable working with ticketing systems and remote support tools. Traits & Mindset Hands-on learner — you dive into tech, Google things fast, and don’t get stuck Problem-solver at heart — you like figuring things out and finding smarter solutions Strong communicator — you explain things clearly, professionally, and with empathy Hungry to grow — you’re not afraid to ask questions, learn from feedback, and level up constantly Remote-ready — you’re reliable, disciplined, and thrive in flexible remote environments Team-first attitude — you know when to escalate, when to ask, and when to own it. Basic Qualifications Entry-level to 1–2 years experience in IT support or helpdesk, preferably supporting SMB clients Strong problem-solving skills and attention to detail Excellent verbal and written communication skills with a customer-first mindset Self-motivated, coachable, and eager to learn new technologies Reliable home workspace with stable internet for remote work Team player with the ability to escalate appropriately and collaborate with senior staff. Why Join Us? Fully remote role with flexible working hours Hands-on experience supporting diverse SMB environments Mentor-driven environment focused on skill development and growth Opportunity to build a career in IT support within a growing MSP
At GEEKS, a Great Place to Work-Certified Managed Service Provider (MSP), we pride ourselves on delivering seamless IT solutions that drive client success while fostering a people-first culture. We believe that when our team thrives, the business thrives and our GPTW certification is a testament to that commitment. About the Role This is for a builder , a technical storyteller , and a deal-closer . We're a fast-scaling service and technology company ready to launch and scale our AV vertical — and we’re looking for a top-tier AV Presales Specialist to lead the technical charge . You won’t just respond to RFPs. You’ll architect solutions , build winning proposals , and stand beside sales and delivery teams to bring AV projects to life — from early-stage discovery to deal closure and handover. If you're obsessed with flawless system design , love building smart, scalable solutions , and thrive in a fast-paced environment where your work drives real growth , this is your seat at the table. What You’ll Own Lead technical discovery calls with prospective clients alongside sales team Translate customer requirements into smart, scalable, and cost-effective AV solutions Design detailed AV systems including block diagrams, BoMs, and scope documentation Create high-impact proposals and BOQs that close deals, not just meet specs Present solutions to clients and stakeholders in a way that’s clear, confident, and consultative Collaborate with internal teams (sales, PMs, engineers) to ensure feasibility and alignment Be flexible to join on-site walk-throughs, technical demos, or key closure meetings as needed Stay up-to-date with AV trends, products, certifications, and integration standards Help standardize AV room packages and documentation templates for repeatable GTM motions Support post-sale handover to project and delivery teams with clarity and precision Build the AV presales playbook — own processes, documentation, and best practices as we grow. Technical Expertise Required You must be fluent in modern AV tech and how it all connects in real-world spaces: Unified Communication Platforms : Microsoft Teams Rooms, Zoom Rooms, Google Meet AV Components : Displays, projectors, microphones, DSPs, speakers, cameras Signal Distribution : AV over IP, HDBaseT, Dante, HDMI matrixing, switchers Control Systems : Crestron, Extron, Q-SYS, AMX (programming knowledge not required but helpful) Infrastructure : Rack layouts, cable routing, power/load estimates Networking Awareness : IP addressing, VLANs for AV, PoE, QoS considerations Room Types : Huddle rooms, conference rooms, training spaces, hybrid classrooms, auditoriums Tools : D-Tools, AutoCAD, Visio, or similar AV design/documentation software Must-Have Experience 2–4+ years in AV presales, design engineering, or solution architecting (AV integrator or MSP preferred) Track record of creating BoMs, scopes, and diagrams that led to project wins Confident presenting to technical and business stakeholders alike Experience in client facing roles including stake holder discussions Strong understanding of AV vendor ecosystems (Logitech, Poly, Shure, QSC, Crestron, Biamp, etc.) Familiarity with RFPs, SOWs, and structured proposal development Highly comfortable working remotely with autonomy and accountability Who You Are Technically sharp – you understand how systems work, not just what brands exist Solution-oriented – you connect customer needs with real, effective design Persuasive communicator – you can sell the “why” behind every recommendation Detail-driven – your diagrams and BOQs are clean, accurate, and dependable Builder's mindset – you want to help create a category , not just fill a role Hands-on when needed – you’re happy to be on-site for key demos or discovery Always learning – you track AV trends, tools, and certifications and stay ahead of the curve. Why This Role Rocks Be the foundational hire in our AV presales team, help shape the vertical from the ground up Work with an agile, execution-focused leadership team that values autonomy and speed Collaborate on high-visibility projects in hybrid work, collaboration, and experience design Work remotely with flexibility, while staying close to real-world projects Direct path to grow into Solution Architect or Presales Lead roles as we scale No red tape, no fluff, just ownership, execution, and results