567 Remedy Jobs - Page 23

Educational Requirements Master Of Comp. Applications,Master Of Technology,Bachelor of Engineering,Bachelor Of Technology Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and...

-Strong understanding of supply chain process. --Strong Communication skills --Should have knowledge on log management and analysis tools - like Splunk, kibana --Knowledge of Incident Management Software such as ServiceNow, Jira Service Management, Radar, BMC Remedy, or similar tools. --Should have knowledge on automations and integrations systems and applications. --understanding of sql, json python is added advantage --Experience on reporting tools like Tableau will be much appreciated --L1,L2 Application production support --Strong Debugging skills, understanding of root cause analysis (RCA) and problem management to identify long-term fixes for recurring incidents. Service now knowledge ...

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and c...

Provide necessary program/ portfolio/ project management support to project managers, which includes standardizing the project-related governance processes, supporting project resources, methodologies & tools. Responsibilities : Project Governance Demonstrates ability to drive PM related discussions with engagement leads/engagements independently Coordinate & Schedule meetings, document and track actions and decisions, communicate updates, and monitor progress. Maintain RAID Log to assist project teams with the timely identification, management and resolution of risk, assumptions, issues and dependencies Drive seamless project workflows by optimizing project management tools (like JIRA, Smar...

Responsibilities: Resolve L3 support incidents within defined SLAs Implement standard change requests Support System Integration and User Acceptance Testing (SIT/UAT) Refactor issues/bugs identified during SIT/UAT Carry out knowledge transfer and handover of developed solutions, including codebase and documentation Assess and propose feature adaptations based on requirements Skills & Competencies: Primary Tools: NOI based on IBM Netcool Suite: DASH, OMNIbus, IMPACT Integration Exposure: ARS/Remedy/ITSM 5 to 7 years of hands-on experience with IBM Netcool tools Strong understanding of production support, change implementation Linux OS usage/administration Integration/Rest APIs JavaScript/Pyth...

Role Description The Head of MIS leads Amdocs Management Information Systems function, providing strategic, operational, and technological leadership. This role is responsible for the enterprise corporate information systems that support all Amdocs units, ensuring these systems are developed, integrated, implemented, and continuously optimized to meet business needs. A key focus of the role is driving innovation through GenAI-powered solutions, ensuring alignment with Amdocs organizational goals. The leader will actively explore and integrate external technologies to complement and enhance in-house developed solutions. They will also approach MIS systems and services as products,continuously...

Role Overview We are seeking an experienced ERP Application Service Delivery Manager to lead the delivery and support of enterprise Oracle ERP applications (The role is responsible for end-to-end Pre-sales to Delivery life cycle in all AMS / managed Service engagements. The role requires ensuring high-quality service delivery, governance, performance management, and stakeholder satisfaction across Oracle ERP Cloud and EBS landscape. Key Responsibilities Service Delivery & Operations Own the end-to-end delivery of ERP application support and enhancements, ensuring SLA and KPI compliance. Manage incident, problem, change, and release processes aligned to ITIL best practices. Drive root cause a...

We are seeking an Service Desk Analyst (L1 Desk) with minimum 2+ years of experience in an IT support/help desk environment. Requirements: Exposure to a ticketing system for example ServiceNow and Remedy. Act as the first point of contact for users reporting IT issues or requesting services. Log, categorize and prioritize incidents and service requests in the ITSM tools. Expertise in Troubleshooting and resolving technical issues related to hardware, software, networks and user accounts. Escalate complex or unresolved issues to appropriate support tiers following defined escalation paths. Provide remote support using remote access tools and follow documented procedures and knowledge base art...

Our guests memorable experiences have to start somewhere. So why not with youWe re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you ll mostly be: Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes Engaging with guests to build personal relationships and remedy any complaints Conducting regular front office inspections to ensure we re making the right first impression Helping to prepare budgets and finding new ways to drive reve...

Service Desk Lead Senior Requirements 2-4 Years experience in WFM, preferably in contact centers with at least 15 employees. Systems or Electrical Engineer Bachelor degree, or +3 plus years relevant work experience. Experience with WFM software (scheduling, performance tracking, reporting) Experience with WFM software (scheduling, performance tracking, reporting) Experience learning various technical/analytical tools; high aptitude for learning Advanced Excel skills (e.g., formulas, pivot tables, graphing, data connections, automation using macros) Effective written- and oral- communication skills Strong Knowledge Windows Front-End Environment (win 10) Intermediate Knowledge Ticketing System...

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Develops, maintains, and enhances business applications. Collaborates with stakeholders to validate user requirements, assess available technologies, and recommend solution options. Assesses objectives for assigned project phases and recommends technical strategies and tactics to achieve business needs. Principal Responsibilities: Uses process design technology methodologies, programming languages and tools and solutions design techniques to develop applications to meet business specifications. Validates func...

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Develops, maintains, and enhances business applications. Collaborates with stakeholders to validate user requirements, assess available technologies, and recommend solution options. Assesses objectives for assigned project phases and recommends technical strategies and tactics to achieve business needs. Principal Responsibilities: Uses process design technology methodologies, programming languages and tools and solutions design techniques to develop applications to meet business specifications. Validates func...

Job Summary: Provides first through third levels of programming customer support for both internal and external customers in device support, TLA creation, technical support, customer service and SAP shipping support disciplines. Routinely works on tasks from all required disciplines as required by team workload. Principal Responsibilities: Reviews, assesses, analyzes and utilizes customer supplied information to validate device support and report back to requestor. Interfaces with the programming team, internal and external customers as needed to obtain more detailed device information, answer inquiries and resolve issues. Interfaces with programmer vendors as needed to obtain device support...

As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Key Responsibilities / Duties : SUPPORT Support the 24/7 Investment Operations Perform Business Ready Checks for critical applications and Batch jobs take necessary action on the failures and r...

This role is looking for candidates who will be responsible for designing and developing complex workflows and integrating it with other automations ( via Rest api, Jenkins etc ) within the BMC Helix Digital Workplace Advance platform, specifically focusing on creating advanced service catalog items and automating their associated processes using the workflow designer tool. Must Have: Strong experience in designing Complex BMC Helix DWP Advance Catalog Workflow. Strong Experience in designing integrations. Experience in custom BMC Helix Innovation Suite AR System/ITSM Development ( Not Remedy administration). Experience in writing and executing SQL queries. Experience in consuming REST API c...

1. Knowledge of Hardware and Software Asset Management 2. Experience in Hardware and Software Asset Management 3. User asset On Boarding and Off Boarding 4. New User Asset On Boarding and Off Boarding 5. Knowledge of Contract Management 6. Knowledge of Procurement Life Cycle 7. Knowledge of Project Management too usage 8. Knowledge of using ITSM tools, namely ServiceNow and Remedy Functional Primary Skills Asset Management Tagging and De-tagging of asset in Hardware Asset Management Entitlement Vs Usage of licenses User On Boarding and Off Boarding Contract renewal and negotiations Procurement Life Cycle Create a plan in MS Project Logging to the tool like Remedy or Service Now Behavioral sk...

Location- Hyderabad Job model Hybrid Experience 5-8 years Purpose of the job Data Analyst in Centralized Monitoring Team should check the errors in AIF on daily basis. The person is responsible to monitor the interface between SAP ECC systems (ex: P24, P36, Q26 etc.) and CFIN to extract errors reports for finance & controlling documents, I-docs and cost objects. Analyze the errors and collaborate with master data team, IT support and business users to resolve the errors to ensure data can be reconciled between ECC and CFIN system. Prepare monthly reconciliation reports and get sign off from legal entity controllers. Periodic communication with business stake holders on the resolution progres...