913 Remedy Jobs - Page 23

You are invited to join Infosys BPM Ltd. as a Service Desk - Voice for International Voice Process in Pune. As a member of our team, you will play a crucial role in providing L1 support and resolving client issues through calls, chat, and email. Your excellent communication skills will be key in ensuring effective client interactions. Additionally, experience with ticketing tools like ServiceNow, Remedy, and control M will be advantageous. In this role, you will utilize your expertise in resolving queries related to VPN, Drivers, O365, driver installations, Active directory, operating systems, networking, and cloud computing. Proficiency in using productivity applications such as Microsoft O...

Jul 28, 2025 Location: Kolkata Designation: Analyst End to end contract life cycle management. Review contractual documentation such as master services agreements (MSAs), statement of works (SOWs), non-disclosure agreements (NDAs), consortium/ JV agreements, subcontractor agreements, license agreements, alliance agreements, change orders/amendments, request for proposals, etc. for identifying the contractual obligations of the firm. Coordinate with the engagements team to identified how the contractual obligations of the firm are being fulfilled. Decide on the safeguards and action plan in close coordination with the engagement team with regards to the identified contractual obligations. Tra...

Req ID: 333023 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate - DSS to join our team in Navi Mumbai, Mah r shtra (IN-MH), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC ( Install, Move, Add, Change...

SAP QM Number of Openings 2 Total Yrs. of Experience 10+ years Relevant Yrs. of experience 8+ years Mandatory skills SAP QM Desired/ Secondary skills SAP PP Domain SAP PP/QM Work Location given in ECMS ID India-Any Location- Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO NA ABOUT THE ROLE SAP QM Consultant for a world leading pharmaceutical company which operates in over 100 countries and is head quartered in the United Kingdom. The candidate should possess broad functional knowledge in his/her domain and in-depth technical knowledge in the SAP PP/QM module in ECC. The Candidate should also have good integration knowledge of Global label m...

We are seeking a skilled and customer-focused Service Desk Analyst to provide IT support services. The role involves acting as the first point of contact for end users through various channels such as phone, email, and ITSM tools. The analyst will perform initial triage and resolution of incidents and service requests, escalate unresolved issues appropriately, and ensure a seamless support experience aligned with ITIL processes. Key Responsibilities: - Provide Level 1 to 1.5 technical support to end users through phone, email, and ITSM ticketing systems. - Troubleshoot and resolve basic hardware, software, network connectivity, and peripheral device issues. - Assist users with password reset...

Perform manual provisioning and deprovisioning of user access for high-risk and complex applications. Handle escalated incident requests and automation failures, including conducting root cause analysis. Execute compliance assurance activities such as access certification remediation and leaver audits. Support the onboarding and offboarding of applications into the Global Access Control (GAC) manual provisioning process. Proactively identify and highlight inefficiencies in provisioning workflows to drive optimization. Collaborate with cross-functional teams to resolve provisioning dependencies and issues. Train and mentor junior analysts to ensure adherence to provisioning standards and poli...

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Nivetha 9884676582 for more info Thanks, Nivetha 9884676582

As a System Engineer L1 at our fast-growing Managed Service Provider, you will play a crucial role in our Support Team that caters to leading Global Enterprises/Telecom Service Providers. We are expanding our India Operations and are seeking dedicated professionals with a BE/BSc/Diploma engineering background, a minimum of 2 to 3 years of experience, and Microsoft certification. Your responsibilities will include providing Level-1 support and troubleshooting for various system-related issues. You should possess a strong understanding of Server technologies, Server OS, Database & Applications, with hands-on experience in Windows Server OS, Linux, VMware, Storage, DNS, DHCP, Filesystems, and C...

Genpact is a global professional services and solutions firm dedicated to delivering outcomes that help shape the future. With a workforce of over 125,000 individuals spread across more than 30 countries, we are fueled by our natural curiosity, entrepreneurial agility, and commitment to creating enduring value for our clients. Driven by our overarching purpose of relentlessly pursuing a world that functions better for people, we engage in serving and transforming prominent enterprises, including the Fortune Global 500, leveraging our profound business and industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for th...

Critical Skills to Possess: Strong understanding of TCP/IP , OSPF , BGP , EIGRP , VLAN , STP , HSRP/VRRP , and subnetting. 4?8 years of hands-on experience with Cisco routers/switches (Catalyst/Nexus, ISR/ASR series). Proven expertise with Palo Alto Networks firewalls , including Panorama , App-ID , URL filtering , threat protection , and VPNs (IPSec/GlobalProtect) . Experience with network ACLs, NAT, port forwarding , and zone-based security models . Familiarity with ITSM tools like ServiceNow, Remedy , or Jira Service Desk . Preferred Qualifications: Cisco CCNP Enterprise or equivalent certification. Palo Alto PCNSE (Network Security Engineer) or similar certification. Experience working i...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ap...

The Security Operations Centre (SOC) department is seeking a candidate with strong oral and written communication skills. Experience in managing global customers, particularly in the US and Canada, is an advantage. The ideal candidate should be proficient in Incident Management and Response, with in-depth knowledge of security concepts such as cyber-attacks, threat vectors, risk management, and incident management. Strong familiarity with EDR and XDR is preferred. A strong understanding of various security solutions including EDR, XDR, NDR, EPP, Web Security, Firewalls, Email Security, O365, SIEM, SSL, Packet Analysis, HIPS/NIPS, Network Monitoring tools, Remedy, Service Now Ticketing Toolse...

You are being offered an exciting opportunity to join NTT DATA as a Field Tech Associate - DSS Engineer in Pune, Maharashtra (IN-MH), India. As a member of the EUC Team, you will provide essential support to End Users in a Client Environment. Your work will be guided by operational and project objectives, with performance measured on SLAs, CSFs, and KPIs aligned to the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment following the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) activities for various IT equipment and peripherals as required, ensuring seamless operations within the organization. Additionally, you will ...

Job Title Associate Analyst Job Description The Digital Ad Operations reporting group is responsible for reports of the MNI campaigns. This Includes Campaign delivery reporting, analyzing campaign s performance on daily basis, troubleshooting any reporting issues, and interacting closely with the US teams on a regular basis. The Digital Ad Operations group is also responsible for generating Quality/Assurance reports as campaigns go live and communicating with sites to troubleshoot technical issues and ensure a smooth campaign launch. Primary responsibilities: Facilitate the communication, workflow, reporting and quality assurance of all digital media campaigns assigned to you. Conditional fo...

NTT DATA is looking for an Enterprise Architecture Advisor-ITSM to join their team in Noida, Uttar Pradesh, India. As the ideal candidate, you should have at least 10 years of IT experience, with a minimum of 3 years in managing endpoint tools such as Nexthink, 1E Tachyon, or SysTrack. Additionally, you should hold certifications in Nexthink/1E Tachyon/SysTrack Platform Foundation & Administrator, ITIL foundation, and have experience with Project Management tools like JIRA and Azure DevOps. Knowledge of ITSM tools like ServiceNow and Remedy, as well as proficiency in Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint are also required. Your responsibilities will include identi...

NTT DATA is looking for an Enterprise Architecture Advisor to join their team in Noida, Uttar Pradesh (IN-UP), India (IN). As part of NTT DATA, you will be a key player in the company's growth and market presence. With a focus on quality, integrity, and commitment, NTT DATA values its employees and their professional and personal growth. The ideal candidate should have at least 8 years of IT experience, with a minimum of 3 years in managing endpoint tools such as Nexthink, 1E Tachyon, or SysTrack. Additionally, candidates should hold certifications in Nexthink/1E Tachyon/SysTrack Platform Foundation & Administrator, ITIL foundation, and have experience with Project Management tools like JIRA...

BMC is looking for a Remedy Developer, an innovator at heart, to join a team of highly skilled software developers, responsible for BMCs Helix Capacity Optimization product. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Contribute to feature enhancements, corrective fixes - design to deploy Interact with Architects / Team leads to understand the scope of new requirements Provide resolution for product defects Work with geographically diverse cross-functional teams to coordinate the development work Work on customer issue resolution and proactive problem solving To ensure youre set up for success, you will bring the following skillset & experience...

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in im...

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be designing and developing features for future product releases Business Workflows with Line of Businesses in HR, Finance, Legal, Finance , Telecom and close integrations with ITSM domain You will interact with Product Managers to understand the scope of new requirements and detailed use cases. You will work with Architect, UX and team members to come up with solid design , which is appealing to end users, scalable, performant and enterprise quality. You will work closely with customers and QA teams to provide quick resolution for product defects. You will work with geographically diverse cr...

Req ID: 314323 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Enterprise Architecture Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Positions Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and persona...

Req ID: 332380 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Enterprise Architecture Advisor-ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Technical Experience : Must have 10+ years of IT experience, 3+ years in managing endpoint tools Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Mic...

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be responsible to analyse & resolve Level 2 issues for applications developed in Java, and other SaaS based applications. Work independently on the Incident Management Process. Good understanding of Java, Python, or any basic programming language. Good Team player and quick learner. Willing to learn and work on new technology/ tools will be required. Investigate, understand, and help the users with their requests/issues. Handle user communication over phone, instant messenger, or email. Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. ...

NTT DATA is looking for a Field Tech Senior Analyst to join the team in Bangalore, Karnataka, India. As a part of this role, you will be responsible for scheduling and dispatching tasks, maintaining communication with field staff, acting as an escalation point for technicians, handling customer inquiries, maintaining documentation, providing emergency support, ensuring quality assurance, and assisting in escalation management. To excel in this role, you should have 4-6 years of experience in End User Computing (EUC) support with expertise in Windows, Office, and Desktop/Laptop Hardware. Experience in an ITIL Process Based Environment is required along with hands-on experience with ITSM Tools...

NTT DATA is looking for a Field Tech Associate - DSS to join the team in Pune, Maharashtra, India. As a member of the EUC Team, you will provide support to End Users in a Client Environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs & KPIs aligned with the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment according to the ITIL Framework. Additionally, you will be involved in IMAC activities for various IT hardware and peripherals. To be successful in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COT...

Req ID: 322762 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Storage-Pure Systems Integration Specialist Advisor to join our team in Bangalore, Karn taka (IN-KA), India (IN). Requires 10-12 years relevant experience. Undergraduate degree or equivalent combination of education and work experience. Good verbal and written communication skills. Eager to learn and apply acquired knowledge. Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendati...