567 Remedy Jobs - Page 22

Do Job Description: As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service ...

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include: Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager t...

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 3.5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Priya 8667573371 for more info Thanks, Priya 8667573371

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service de...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will work on developing innovative solutions to enhance user experience and streamline processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active partic...

Must have 8+ years of experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters

About the Job The Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams. Coverage includes all 24/7 office users as well as remote users (WFH). As Service Desk Analyst, You Will Provide Tier II contact and incident resolution to customers with hardware, software, and application problems Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure Utilize remote tools ...

Windows Admin Development of the Standard Operating Environment (SOE) for desktop and Servers platform Identification and analysis of Patches Identifying the impact of technical changes to or affecting the SOE to an operational level Provide 3rd line support to client support teams for the SOE when required Analytical and methodical approach to problem solving Effective communication skills in both verbal and written English Good organizational, interpersonal and documentation skills Very Client focused with regards to service delivery Self-driven and able to work by yourself or within a team Good troubleshooting skills (the ability to think logically through a problem) MCSE/MCP Certificatio...

Role Summary The L 1 Production Support Engineer for VisionPLUS is responsible for monitoring, triaging, and resolving first-level issues across VisionPLUS modules. This includes batch job monitoring, incident handling, and coordination with L2/L3 teams for escalations. Key Responsibilities Monitor application and batch job alerts related to VisionPLUS. Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc. Handle initial triage of incidents and user tickets. Provide quick fixes and workarounds for known issues. Maintain SOP documentation and knowledge base for recurring issues. Escalate unresolved or complex problems to L2/L3 teams. Coordinate with develo...

About the Job As a Senior Service Desk Analyst, you will play a key role in providing advanced technical support to end-users, ensuring the smooth operation of IT systems, and contributing to the overall efficiency of the organization. Leveraging the expertise, you will troubleshoot complex issues, mentor junior team members, and collaborate with cross-functional teams to enhance the quality of remote support services. You should be able to identify, capture, and organize information as knowledge assets for knowledge sharing. Support window includes all 24/7 office users as well as remote users at home location (WFH) As Senior Service Desk Analyst, You Will Provide expert-level technical sup...

Title and Summary Information Security Engineer II"Who is Mastercard?" Overview Responsible for the development, delivery, maintenance or monitoring of IT security policies, standards, and best practices Implements risk management procedures, performs security threat assessments, manages user identities and access, and oversees compliance Identify, test, and report security weaknesses in systems and applications Oversees governance and compliance of vulnerability remediation enterprise wide Responsibilities for Corporate Security Analyst: Review firewall connectivity, change request Test and evaluate new technologies, report possible threats or software issues to management Analyze IT requir...

Overview Mastercards Employee Access Management program is responsible for providing end-to-end services to support both physical and digital access by internal employees to Mastercard systems and applications. The Physical Access Engineering is focused on onboarding new cutting-edge technologies within Physical Access space, enhancing existing services through automation, and executing on our strategy of physical access as an enabler for the business. Role .Responsible for delivering high-quality business and functional requirements (in the form of user stories) to the development teams for the purpose of completing the design, coding, testing, and implementation phases of the project life ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Sterling B2B Integrator Good to have skills : Managed File TransferMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:IBM Sterling B2B Integrator / Managed File TransferAbout The Role :We are seeking a skilled and motivated Sterling File Gateway (SFG) / MFT Specialist to join our operations team. The ideal candidate will bring strong experience in managing secure file transfers, working ...

The primary objective of this role is to enhance network capacity, ensuring consistent availability to support products and services that meet customer expectations. This is a hands-on operational role focused on executing capacity planning activities that directly influence daily network performance and reliability. Responsibilities Conducting Customer Circuit Validation, Network Analysis, Core Planning and Migrations for IP services. Reserving Capacities and managing bandwidth on inventory management systems & closing tasks in a time bound manner. Ensure order completion related to capacity augmentation or modification within TAT. Drive the Edge capacity management for Migration/ Moderniza...

The primary objective of this role is to enhance network capacity, ensuring consistent availability to support products and services that meet customer expectations. This is a hands-on operational role focused on executing capacity planning activities that directly influence daily network performance and reliability. Responsibilities Conducting Customer Circuit Validation, Network Analysis, Core Planning and Migrations for IP services. Reserving Capacities and managing bandwidth on inventory management systems & closing tasks in a time bound manner. Ensure order completion related to capacity augmentation or modification within TAT. Drive the Edge capacity management for Migration/ Moderniza...

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Priya 8667573371 for more info Thanks, Priya 8667573371

Key responsibilities: Working on daily business requests for master data objects - creation/update/obsolete/reactivate to ensure smooth Run and Maintain for business operations. Responsible for business interaction for clarifying the request and ensuring accurate data maintenance in the system. Request closure within defined SLA timelines. Testing master data creations/updates across tools and interfaces Engagement in additional tasks/projects as needed, may involve multiple team interaction to meet the above deliverables Mentoring the other team members on topics of expertise Flexibility to work in shifts Key requirements: Should have hands on experience on Master data creation and maintena...

Position Description: Location: Bangalore, Hyderabad, Pune, Mumbai and Chennai Shift: Morning Shift Experience: Min 3+ years of relevant experience in Security Incident Management, Remedy ticketing systems Role Description The Incident Management is member of the CGI Global Security Operations Center Security Operations team. As an Incident Manager, you are part of a dynamic team that works to ensure efficient and timely coordination of security events. The Incident Manager is responsible for the assignment, follow up and closure of security incidents assigned to the GSOC. This position offers flexible work hours, experience with multiple industry leading security tools and exposure to CGI u...

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the ...

Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB. Managing CMDB data model and Asset Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments. Ability to troubleshoot applications at the workflow and database level Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with other systems using webservice, REST and APIs. Must have experience with direct database query technologies. Required qualifications to be successful in this role: B...

Qualification: Bachelors or Masters degree in Computer Science, Engineering, or a related field. SAP PS Implementation Experience: End-to-end Implementation experience in different domains - Manufacture, Construction, EPC or any other Industry. Good configuration knowledge of PS structures: WBS, Network, Milestones, Cost Planning, Budgeting, Material Requirement planning, Project quotation, Time sheets, Goods issues, and other project management activities in SAP PS. Must have completed at least three end-to-end implementations. Must worked on support projects and know supporting processes associated with it. Experience on complete PS module cycle from project creation to settlement. Integra...

Top 3 Skills ( Must have) ( BMC Helix, BMC Discovery, Linux, PLSQL Good to have ( Splunk, AWS, GCP) Provides technical leadership and support to a distributed team managing globally distributed infrastructure. Configure, deploy, and administer Linux-based systems across multiple environments. Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists. Troubleshoot Network Connectivity and/or Credential issues such as: SSH to Linux/Unix Platforms WMI Query and Powershell to Windows SNMP to Network Devices API Connections (for example Credential and Connection to Cloud Providers AWS, Azure...

Handled large database estates and managed TB size of databases Installation and administration of multiple versions of databases on multiple Unix platforms and Windows servers Design and implement the high availability solutions (RAC, Golden Gate and Dataguard) Install, configure and manage ASM instances in oracle Plan and execute major migrations and upgrades Define and configure the disk and diskgroups in ASM and troubleshoot Manage and administer the databases on Exadata machine Plan the database upgrade, migration and patching Provide 24x7 and on call support for critical application databases Technical Skills Strong database administration Database upgrades on multiple versions and rel...

Role & responsibilities BMC ITSM Developer & Integration Specialist Experience with customizations around complete BMC ITSM Suite DWPC Catalog creation Integration experience with BMC & third party products using REST APIs, SOAP web services, Email Engine. Experience with DWPC Enhanced Catalogue, Smart IT, Smart Reporting Should able to gather requirement on own, provide consultancy. Creation of documentations Conducting demos of the requirement delivered Get approvals on the requirement finalization before starting the work. Keep track of new requirements that comes up during process of discussion with client. Timely Deliverables. Please share profile on ketaki.narkar@kinsfolksolutions.com ...

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : IBM WebSphere MQ Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : NA Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day wil...