913 Remedy Jobs - Page 21

The Role Provide L2 support to production systems like application, database, middleware components, infrastructure and network components Manage productions incidents end-to-end within defined SLAs with focus on resolution rather than who caused it. Interact with various stake holders such as Release managers, program leads, service managers, development and test leads Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gaps Provide pre-implementation support with activities such as release notes review and implementation dry runs. Protect production components by running health checks, monitoring latency an...

As a Senior Software Engineer specializing in Java and GoLang at Mastercard, you will play a crucial role in the Employee Access Management program, ensuring seamless access by internal employees to various systems and applications. Your responsibilities will involve collaborating closely with the architect guild, analysts, and technical leads to refine requirements, develop business cases, and bridge gaps in system functionality. Your expertise in Java, GoLang, and Linux will be essential in delivering high-quality business and functional requirements in the form of user stories. You will work on enhancing service platforms, particularly focusing on Certificate signing and Privileged access...

Job Description: Are you a dynamic and creative individual ready to connect with a like-minded team At our organization, you will enjoy the autonomy needed to assist our clients in making their digital infrastructure faster and more effective. While you have free rein as a free spirit, it doesn't mean you have to go it alone. With over 1400 teammates from around the globe eager to support you when things get intense, their expertise will guide you towards success and keep you there. Get ready to kickstart your career with a team that's connected by freedom. We are currently seeking a Software Asset Manager at ISG to lead individuals in Bangalore and collaborate closely with ISG leadership in...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Role Summary The L 1 Production Support Engineer for VisionPLUS is responsible for monitoring, triaging, and resolving first-level issues across VisionPLUS modules. This includes batch job monitoring, incident handling, and coordination with L2/L3 teams for escalations. Key Responsibilities Mon...

???? Join Infosys BPM Kickstart Your Career in Tech Support & Customer Success! ???? Locations: Bangalore & Pune | ???? Work Mode: 100% Work from Office | ? Shifts: US/Rotational | ????????? Eligibility: Full-Time Graduates (0 1 Year Exp.) ???? Your Launchpad into the Corporate World Are you ready to power global enterprises with your communication skills and tech know-how At Infosys BPM , we are looking for energetic and motivated freshers and early-career professionals to join our Customer Support and IT Service Desk Voice Process teams. This is more than just a job it&aposs your gateway to the world of enterprise IT and customer excellence. ???? Open Roles ???? IT Service Desk Voice Suppo...

???? Join Infosys BPM Ltd - Service Desk/ Technical support - Bangalore We are looking for dynamic and customer-focused professionals to join our Service Desk Voice Support team at Infosys BPM, Bangalore. The ideal candidate will have excellent communication skills and a passion for resolving technical issues efficiently and empathetically. Key Responsibilities: Provide first-level technical support via voice (calls), chat, and email. Troubleshoot and resolve issues related to: VPN connectivity Microsoft Office 365 Driver installations Active Directory Basic networking and operating systems Utilize ticketing tools such as ServiceNow, Remedy, or Control-M to log and manage incidents. Ensure t...

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Oracle CC&B Technical Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a replacement resource for an Oracle Utilities CC&B MFT Developer role to ensure continuity in ongoing integration and file transfer operations. The candidate will be responsible for managing secure file ...

Hiring for service desk (technical support) Exp- 1 to 4 Yrs Loc- Bangalore Pkg- 4 LPA Skills- Technical Voice, Service Now, Service Desk, Troubleshooting, Intl Voice etc NP- Imm Only Kiranpreet kaur 7982741785 kpreetimaginators@gmail.com

Requirements: Candidate must possess a Bachelors Degree (BE, B.tech, BCA, MCA) Should have 5.15 years’ IT experience Location-Mumbai/Navi-Mumbai Extensive experience in the implementation, administration and configuration of BMC Remedy ITSM Applications, Integrations, Customizations Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage. Good knowledge of Cloud Technologies, networking and database concepts Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required. Exercises independent judgment within broadly defined practices and policies in se...

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Understanding Asset Management, Hardware/Software | 3 - Experienced Secondary -> Technology | Tools and Technology | Usage of ITAM tools | 1 - Aware Secondary -> Behavioral | Aptitude | Data Related Skills | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 1 - Aware Tertiary -> Behavioral | Aptitude | Information Processing | 1 - Aware Technical Primary Skills 1. Knowledge of Hardware and Software Asset Management 2. Experience in Hardware and Software Asset Management 3. User asset On Boarding and Off Boarding 4. New User Asset On Boarding and Off Boarding 5. Knowledge of Con...

Required Skills Technology | Understanding Asset Management, Hardware/Software Technology | Tools and Technology | Usage of ITAM tools Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) Technical Primary Skills 1. Knowledge of Hardware and Software Asset Management 2. Experience in Hardware and Software Asset Management 3. User asset On Boarding and Off Boarding 4. New User Asset On Boarding and Off Boarding 5. Knowledge of Contract Management 6. Knowledge of Procurement Life Cycle 7. Knowledge of Project Management too usage 8. Knowledge of using ITSM ...

Required Skills Technology | Understanding Asset Management, Hardware/Software Technology | Tools and Technology | Usage of ITAM tools Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) Technical Primary Skills 1. Experience in Hardware and Software Asset Life Cycle Management 2. User asset On Boarding and Off Boarding 3. New User Asset On Boarding and Off Boarding 4. Knowledge of Contract Management 5. Knowledge of Procurement Life Cycle 6. Knowledge of Project Management too usage 7. Knowledge of using ITSM tools, namely ServiceNow and Remedy Functional...

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Understanding Asset Management, Hardware/Software | 4 - Advanced Secondary -> Technology | Tools and Technology | Usage of ITAM tools | 2 - Knowledgeable Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced Technical Primary Skills 1. Experience in Hardware and Software Asset Life Cycle Management 2. User asset On Boarding and Off Boarding 3. New User Asset On Boarding and Off Boarding 4. Knowledge of Contract Management 5. Knowledge ...

Required Skills Technology | Tools and Technology | Usage of ITAM tools Behavioral | Aptitude | People skills Functional | Training and Development Activities | Identifying Training Needs Behavioral | Aptitude | People skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will cover areas including, but not restricted to, the following. - Aiding Asset Management team on major issues - Driving the efficiency and effectiveness of the Asset management process. - Monitoring the effectiveness of asset manage...

Your role Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Your profile 4-12 years experience as Problem manager Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITS...

Your role Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Your profile 4 - 12 years experience as Change manager Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Re...

Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Human Resource graduate/Post Graduate with relevant delivery & transformation experience with a sound knowledge of all Core HR/ Work Force Data Administration (WFDA) processes starting from Hire to Retire. Expected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior HR delivery or HR Consulting experience in the IT/BPO Industry across clients while driving transformation is mandatory. Should be open to work in different time zones as per t...

Job Requirements : - Minimum 8 years of strong experience in SAP PS module - SAP PS Consultant must have all required Project System functional and Configuration knowledge in SAP ECC/S4 HANA system. - SAP PS Implementation Experience: End-to-end Implementation experience in different domains - Manufacture, Construction, EPC or any other Industry. - Good configuration knowledge of PS structures: WBS, Network, Milestones, Cost Planning, Budgeting, Material Requirement Planning, Project quotation, Timesheets, Goods issues, and other project management activities in SAP PS. - Must have completed at least three end-to-end implementations. - Must worked on support projects and know supporting proc...

Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than ...

Software Developer Datamark, Inc. is seeking a motivated and talented Software Developer to join our innovative team. As a Software Developer, you will be involved in designing, developing, and maintaining software solutions that meet our clients needs. You will have the opportunity to work on diverse projects, utilizing various technologies and frameworks to deliver high-quality applications. Key Responsibilities: Minimum Qualifications: Education Requirement: Bachelor s degree in technical area or equivalent work experience Field Experience: At least 5 years of experience in the software development/integration field Position Experience: At least 3 years of experience in a Software Develop...

Do Job Description: As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service ...

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 3.5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Priya 8667573371 for more info Thanks, Priya 8667573371

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Service Manageme...

End-User IT Support & Service Delivery Provide advanced technical support for hardware, software, networks, and enterprise tools (O365, Azure AD, etc.). Oversee incident, problem, and change management processes with timely resolution of escalated issues. Ensure IT service delivery meets agreed SLAs and provides a positive user experience. Team Leadership & People Management Manage workload distribution, shift planning, and performance reviews. Foster a culture of accountability, collaboration, and continuous improvement. Infrastructure & Operations Oversight Manage IT assets, patching, monitoring, and system health checks. Coordinate with cloud/infrastructure teams to ensure smooth operatio...

Lead strategic planning and execution of in-store visibility initiatives utilizing the TRAX platform across diverse channels Oversee the TRAX store scale-up commitments, ensuring alignment with business objectives and targets Ensure flawless retail execution that embodies product availability, strategic placement, visibility, and compliance metrics Develop, track, and assess MSL and facing targets across all channels to maintain optimal shelf presence and visibility effectiveness Implement the Category Success Model in partnership with sales teams; consistently monitor and evaluate progress to ensure impactful outcomes Engage with EM teams to review TRAX progress, sharing insights, and conti...