Sr System Reliability Engineer (Application Support)

The Role
Provide L2 support to production systems like application, database, middleware components, infrastructure and network componentsManage productions incidents end-to-end within defined SLAs with focus on resolution rather than who caused it.Interact with various stake holders such as Release managers, program leads, service managers, development and test leadsReview operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gapsProvide pre-implementation support with activities such as release notes review and implementation dry runs.Protect production components by running health checks, monitoring latency and memory utilization.Automate day-to-day activities and propose changes that improve reliabilityParticipate in CAB and provide feedback on change requestsSupport the DevOps team in testing the promote pipelines and suggest automation of configuration items.Practice incident management best practices and perform RCA.Participate in disaster recovery tests and operational acceptance testsAnalyze the technology stack that makes up the product and optimize recovery time objective.Work with team members spread across and time zonesShare knowledge, document improvements and mentor junior resourcesSupport deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation, and refinement.RequirementsDeployments MTF/Prod, Maintenance items (including stop/start, Disaster Recovery-related activities, etc.), CR for changes in MTF/Prod Tools -Log Monitoring Tool - Splunk or any otherApplication Monitoring tool - DynaTrace or any otherTicketing incident/problem management tool - RemedySkills -Linux & Shell Scripting ITIL ITSMPL/SQLTroubleshootingJenkins- CI/CS(Basic)