Delivery Operations Associate Manager

Skill required: Employee Services - Employee Data Process Design

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do? Human Resource graduate/Post Graduate with relevant delivery & transformation experience with a sound knowledge of all Core HR/ Work Force Data Administration (WFDA) processes starting from Hire to Retire. Expected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior HR delivery or HR Consulting experience in the IT/BPO Industry across clients while driving transformation is mandatory. Should be open to work in different time zones as per the business requirement. Key ResponsibilitiesProvide end to end process and policy expertise/input to future state Global and Local design for all Global Workforce Data Admin (WFDA) processes including Onboarding, Job & Personal data changes, Transfers, Global Mobility, Exit Management etc.Provide leading practices, Industry benchmarks and process design considerations incorporating build to operate efficiency design principles Provide leading input for technology configuration (Cloud HRIS Workday/Success Factors) and assist in identifying gaps and matching automation opportunities Provide inputs and participation in end to end process scenarios development and testing for Cloud HRIS Create and maintain Job Aids. Global and LocalWork Instructions and help train Service delivery teams Participate in Global/Local client calls, lead full dress rehearsal preparations before Go Live, provide Hypercare support during Go Live Provide input to the creation of a Global Quality Framework with quantified measurement criteria s in alignment with client/contractual needsParticipate and lead continuous process improvement agenda and share Innovative practices resulting in measurable client value creation Own and manage all process escalations, while working with Global Service delivery teams Individual Contributor Role working with senior internal/external stakeholders, but may have a small team of junior PME S reporting into them Core CompetenciesChange Management, leadership, coaching and Influencing skills Very strong oral & written communication and Senior stakeholder management skills Ability to work and deliver under compressed timelines Excellent analytical and problem-solving skills and ability to handle difficult client interactions Excellent MS Office Skills (Power point, excel, Visio) Global exposure know-how of different cultures Travel readiness and flexibility to work in different time zones

What are we looking for? Graduation/Post Graduation in Human Resources from a top school/college preferredMinimum 7+ years of experience in HR consulting & delivery for Core HR processes across multiple clientsHands on experience with HRIS cloud-based technologies like Workday, SuccessFactors and Ticketing tools like ServiceNow, WQM, Remedy etcWorkday or SuccessFactors certification preferredCross industry exposure on HR transformation projectsExposure to Lean, Six Sigma and Operational Excellence practicesPreferred Global HR certification (like SHRM, APA)

Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
 Qualification 
Any Graduation