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Delivery Operations Associate Manager

Delivery Operations Associate Manager

Accenture

10 - 14 years

8 - 12 Lacs

navi mumbai

Posted:1 day ago| Platform:

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Skills Required

accounts receivable sap order to cash vba otc accounts reconciliation ledger erp operations management blackline variance analysis master data management sales ledger reconciliation sales operations advanced excel operational activities

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Order to Cash - Accounts Receivable Ledger Maintenance

Designation: Delivery Operations Associate Manager

Qualifications:BCom/Bachelor's degree with Finance specialization

Years of Experience:10 to 14 years

What would you do? The Role:The incumbent must be expert in end-to-end order to cash lifecycle and will be responsible for

Managing team of 45-50 FTEs.for end to end process for OTC/Sale

The role is also expected to perform the smooth transition for all OTC and Sales operations subprocesses.

He / She must have independently managed the Order to Cash process for international client, worked in BPO organization in a prior assignment(S) at least 9-10 years out of 12-14 years

Having end-to-end OTC process expertise

Efficiently delivering the service for end-to-end OTC process which includes Billing, Cash applications, AR ledger Reconciliation, Master data Management, month end reporting, Cash forecasting.

The role is also expected to perform the smooth transition for OTC sub-processes.

He / She must have independently managed the order to cash for international client, worked in BPO organization in a prior assignment(S) at least 7-8 years. Functional Responsibilities:

Complete understanding of various AR reconciliation, Order management, Billing, Disputes and Master data management.

Prepare and post journals with prior approvals from clients/team leads.

Manage OTC teams and processes in accordance with documented procedures and policies

Participate in the weekly, monthly governance call and manage the status call.

Lead the resolution of complex or sensitive issues from client, senior management, or customer queries on a timely basis

Managed disputes related to billing and order management by interacting with customers

Drive quality and process controls in OTC to ensure smooth operations.

Interact with client SMEs, Lead for daily work and process related issues and work on open items resolutions received, raise appropriate queries if required to clients and 3rd parties

Must possess good communication skills both e-mail and oral

Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items.

Drive improvements, transformations, work closely with internal and external stakeholders to deliver productivity targets.

Generate lean ideas and improvements in process and delivering the improved process controls, productivity, accuracy.

What are we looking for?

Client Management
Qualifications:

Minimum 12-14 years of OTC experience out of which must have spent last 8-9 years in BPO industry managing international client @ lead roles.

Minimum bachelor's degree in finance accounting with CA/CMA intermediate.

Good knowledge of Account Reconciliation process (Credit Card Accounts /Cash /GL Accounts / Balance sheet Accounts/ Miscellaneous store accounts) concept and variance analysis.

People Management Responsibilities:

Supervise and manage an OTC team of ~25–30 across multiple sub-processes

Ensure effective communication and coordination across teams

Work with Team Leads and SMEs to drive transformation and process improvementsPromote cross-functional collaboration and seamless hand-offsSupport supervisor in managing team goals and objectivesConduct monthly check-ins to set expectations and provide real-time coachingPerform timely performance evaluations to avoid issuesMentor team on soft skills, interpersonal and interaction skillsBalance process and people aspects to optimize capacity utilizationAddress people issues promptly and guide team toward collective goalsFoster Client and Accenture culture and valuesLead productivity and transformation initiatives

Microsoft Excel

Microsoft Excel VBA ProgrammingSystem & applications

Experience of working in SAP S4 Hana ERP, Blackline would be preferred and added advantage.

Sound knowledge of MS Excel & word.

Having advanced excel knowledge would be an added advantage. Communication & Interpersonal skillss

Ability to interact with customers for daily operational activities with client SME

Excellent in communication skills both oral and written as need to interact with customers/internal stakeholders via calls and e-mails.

Closely work with team lead to drive process/organizational initiative

Must be able to communicate both orally and in writing with client Reconciliations SME and 3rd parties involved and can raise timely and accurate queries

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments

Decisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts
Qualification BCom,Bachelor's degree with Finance specialization

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Delivery Operations Associate Manager