Delivery Operations Associate Manager

 About The Role  

Skill required: Retirement Solutions - Payment Operations

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do? Tower:UK Pension- Transfers OutLevel:Management CL8

What are we looking for? ?¢Must have/ minimum requirement?¢12+ years of experience in UK Pension domain ?? Transfers Out - Managing participant level services ?¢5+ years experience in Transfers Out processes such as Cash transfers out, Bulk Transfer Transfers of Death benefits, Due diligence ?¢Excellent leadership skills, ability to manage a team in critical situations, drive holistic engagement, developing quality checklists, performing RCA, developing action plans to improve quality performance?¢Ability to identify and implement improvement opportunities across process, reporting and controls.Skillset:?¢Bachelor??s degree?¢Experience in the UK Pension domain is mandatory?¢Experience in Leading & Managing teams and strong leadership skills, with the ability to motivate and inspire team members.?¢Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiences?¢Strong analytical and problem-solving skills, with the ability to identify and resolve operational issues.?¢Knowledge of operational best practices, including quality control, performance management, and process improvement?¢Proficient in the use of relevant software, including Microsoft Office, project management tools, and other relevant applications.?¢Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously.?¢Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.

Roles and Responsibilities: Roles & Responsibilities:?¢Lead a team of transfers out specialists in providing high-quality services to clients.?¢Develop and implement strategies for acquiring and retaining clients.?¢Establish and maintain relationships with clients to ensure satisfaction, retention, and growth of the business.?¢Conduct regular team meetings to review performance metrics, share best practices, and develop action plans for continuous improvement.?¢Providing coaching, training, and mentoring to the team leads to develop their skills and expertise.?¢Collaborate with Internal departments and operations, to ensure the successful execution of business objectives.?¢Develop and maintain a deep understanding of the UK Pensions landscape, including industry trends, overall understanding of end-to-end insurance policy cycle, emerging technologies, and regulatory requirements.?¢Conduct periodic reviews of client accounts to ensure compliance with internal policies and external regulations.?¢Prepare and present reports to senior management on team performance, client satisfaction, and business metrics.
 Qualification Any Graduation