Delivery Operations Associate Manager

10 - 14 years

8 - 12 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


 About The Role  

Skill required:
Procure to Pay - Accounts Payable Processing

Designation:
Delivery Operations Associate Manager

Qualifications:
BCom/Bachelor's degree with Finance specialization

Years of Experience:
10 to 14 years

What would you do?
The Role:The incumbent should be an expert in Accounts payable lifecycle and will be responsible for
  • Working in UK/EST hours is must
  • Managing team of 65+ FTEs for end-to-end PTP process. Which includes Invoice processing, Payments, AP helpdesk, AP Account reconciliation, Vendor statement Recon and T&E.
  • The role is also expected to perform the smooth transition for PTP sub-processes.
  • He / She must have independently managed the Accounts payable process for international client, worked in BPO organization in a prior assignment(s) at least 10 years Functional Responsibilities:
  • Complete understanding of accounts payable life cycle and must possess in-depth knowledge of processing all categories of Invoices (PO, Non-PO, OTP Invoices, Utility Invoices, Statutory Payments, Payments Vendor Master, AP helpdesk.
  • Should be an expert in managing all sub-processes PTP.
  • Should have managed the end-to-end transition of PTP tower in past with large scale operations of 40-50 FTEs
  • Must have experience of handling international client in BPM organization.
  • Must possess great interpersonal skills, must have experience of speaking to client leads and have regular governance.
  • Lead the governance calls with client leadership, understands the business, interaction and driving discussion with internal stakeholders like. Business Transformation, HR.
  • Drive the people engagement, growth strategies, hirings, new scope discussion.
  • Experience in due diligence, Solution validation for new processes.
  • Track the progress of Knowledge Transfer, Transition progress and proactively work on deviation if any to fix it.
  • Drive process efficiency by improving business outcomes, Process metrics.
  • Transformation of the process and reduction of cost, rework %.
  • Drive controls & compliance in a process and ensure 100% noiseless operations.
  • Manage required and appropriate reporting to facilitate informed decision making (e.g. aging, forecasted payables)
  • Responsible for 100% compliance on organization policies and drive the culture in a team.

    What are we looking for?
  • Client Management
    Qualifications & Experience.
  • 14-15 years of AP experience out of which 10 years in BPO and 9 years minimum with experience @ Lead roles in different capacities.
  • Minimum bachelor's degree in finance accounting or related field
  • Advanced knowledge of AP concepts and applications
  • Strong understanding of AP metrics and SLAs and the factors that influence them. People Management Responsibilities:
  • Supervise and manage PTP team of 65+ FTEs with multiple sub-processes, 2-3 Managers, 3-4 Assistant Managers.
  • Interaction with internal stakeholders @ mid/senior management levels -Business Transformation, HR, Risk & compliance.
  • Evaluate the performance on timely basis to avoid impact on process and people.
  • Develop/mentor team; provide advice, counselling, soft skills guidance; interpersonal, interaction skills
  • Monitor and drive capacity utilization by balancing the process and people aspect.
  • Supervise and resolve people issues on timely basis and drive the team towards collective goal of the process.
  • Foster Client & Accenture culture and values
  • Driving productivity and transformation initiatives
  • Microsoft Excel
  • Microsoft Excel VBA ProgrammingSystem & applications
  • Experience of working in SAP ERP would be an added advantage but not mandatory.
  • Intermediate knowledge of MS office tools (Excel/Word/PPT) is must.
  • Having advanced excel knowledge would be an added advantage.
  • Ability to run/support automation/RPA/process improvement initiatives parallel to the core jobCommunication & Interpersonal skills
  • Ability to interact with client finance leads, understands the business and process.
  • Excellent in communication skills both oral and written as need to interact client leadership. Should be able to articulate the things. Good understanding of risks, issues and have thought process to anticipate the potential risks in a process and set mitigations plans/controls to eliminate or minimize the risks.

    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of moderately complex problems
  • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
  • The person requires understanding of the strategic direction set by senior management as it relates to team goals
  • Primary upward interaction is with direct supervisor or team leads
  • Generally interacts with peers and/or management levels at a client and/or within Accenture
  • The person should require minimal guidance when determining methods and procedures on new assignments
  • Decisions often impact the team in which they reside and occasionally impact other teams
  • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
  • Please note that this role may require you to work in rotational shifts
     Qualification BCom,Bachelor's degree with Finance specialization
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    Accenture

    Professional Services

    Dublin

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