Delivery Operations Associate Manager

Skill required: User-Generated Content Moderation - Content Moderation
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
What are we looking for? • Meeting metrics for process flow being managed • Improve operating efficiency • Developing people • Develop and maintain good working relationship with client counterparts • Coordinating and managing assigned capability roles • Management reporting experience • Managing measured productivity of team • Experience managing productivity-driven operation • Strong leadership skills • Ability to learn quickly through self-study, classroom, and hands-on experience • Strong analytical skills • Strong communication skills with all levels of employees and management • Ability to perform special projects as needed in addition to daily responsibilities • Strong organizational skills • Flexibility to work straight night shift and overtime; or swing shift. • Ability to organize staff and supervise workload for maximum efficiency
Roles and Responsibilities: •The individual will • Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. • Accountable for results of work to both Accenture and client. • Responsible for medium-term planning, objective setting, and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals. • Contributes to policy setting at a senior level. • Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios. • Provides and implements business-focused solutions within time/cost constraints. • Self-directed within broad goals and strategic direction in satisfying organization or client objectives. • Accountable for developing and managing key internal/external client relationships across sphere of influence, including situations in which no relationship previously existed. • Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones. • Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility. • Accountable for performance against financial parameters, and monitors and reports on budgetary aspects within own area. May have significant input to budget setting/financial proposals and reviews. • Initiates and promotes continuous improvement programs across sphere of influence. • Leads and manages a team, typically delivering results through others. • Allocates resources and responsibilities across team to deliver business results and develop team members. • Manages and ensures consistent application of human resource processes including career development, salary review, resources and performance management within area of responsibility. • Evaluates direct reports, and provides formal counseling and mentoring to staff. • Defines and manages group/team structures and resource levels to support business needs. • Demonstrates thorough understanding of client relationships/business practice. • Contributes broad and deep knowledge in areas of functional or business specialization across a broad operational framework/range of projects. • Required to develop broad business and industry acumen, and to use this knowledge to initiate and/or develop client relationships