💼 Infosys BPM is Hiring! Service Desk - Voice Process - Apply Now

???? Join Infosys BPM Ltd - Service Desk/ Technical support - Bangalore

We are looking for dynamic and customer-focused professionals to join our Service Desk Voice Support team at Infosys BPM, Bangalore. The ideal candidate will have excellent communication skills and a passion for resolving technical issues efficiently and empathetically.

Key Responsibilities:

• Provide first-level technical support via voice (calls), chat, and email.
• Troubleshoot and resolve issues related to:
• VPN connectivity
• Microsoft Office 365
• Driver installations
• Active Directory
• Basic networking and operating systems
• Utilize ticketing tools such as ServiceNow, Remedy, or Control-M to log and manage incidents.
• Ensure timely resolution of issues while maintaining high customer satisfaction.
• Demonstrate strong problem-solving skills and take ownership of customer issues.
• Maintain accurate documentation of customer interactions and technical issues.
• Stay updated with the latest product knowledge and IT support trends.
• Participate in training and upskilling programs as required.

Must-Have Skills:

• Excellent verbal and written communication skills.
• Strong analytical and troubleshooting abilities.
• Good understanding of operating systems (Windows, Mac, etc.) and basic networking concepts.
• Familiarity with productivity tools like Microsoft Office Suite.
• Ability to work in a fast-paced, customer-focused environment.

Mandatory Requirements (Non-Negotiable):

• Excellent communication skills.
• Willingness to work in US shifts and 24x7 rotational shifts.
• 100% Work from Office (no hybrid or remote options).
• Open to working weekends and holidays as per shift schedule.

Preferred Qualifications:

• Any graduate (technical or non-technical background).
• Prior experience in a voice-based service desk or technical support role is an added advantage.

Ready to launch your career with a global leader

Come meet us and take the first step toward a rewarding future!

Regards,

Infosys BPM

Talent Acquisition | INFY HR