Field Tech Senior Associate - DSS

NTT DATA is looking for a Field Tech Senior Associate - DSS to join the team in Navi Mumbai, Maharashtra (IN-MH), India. As a member of the EUC Team, you will provide support to End Users in a Client Environment. Your work will be guided by operational and project objectives, with performance measured on SLAs, CSFs, and KPIs aligned to the same. Your responsibilities will include Day to Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed. Additionally, you will learn new and emerging technologies as guided by business requirements. To be successful in this role, you should have at least 5 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS, and End User Hardware Support are essential. A good understanding of the ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Good communication skills (both written and spoken) in English are required. You should also be able to physically perform general office requirements and essential responsibilities with or without reasonable accommodations. A willingness to work on rotational shifts 24x7 and travel, including overnight domestic trips, may be required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. If you are an exceptional, innovative, and passionate individual looking to grow with a forward-thinking organization, apply now to be part of NTT DATA's team in Navi Mumbai, Maharashtra (IN-MH), India.,