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NTT DATA Business Solutions
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Field Tech Senior Associate - DSS

Field Tech Senior Associate - DSS

NTT DATA Business Solutions

5 - 10 years

4 - 5 Lacs

Mumbai Navi Mumbai

Posted:22 hours ago| Platform:

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Skills Required

Technology consulting Hardware support Artificial Intelligence ITIL framework Windows Asset management Management Troubleshooting Operations Remedy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Req ID:

333023

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Associate - DSS to join our team in Navi Mumbai, Mah r shtra (IN-MH), India (IN).

Role Responsibilities:
Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required Learn new and emerging technologies as needed, guided by business requirements Requirements and Preferences: 5+ Years experience in End User Computing, IT Support, Asset Management needed Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support Good understanding of ITL Framework is a must Experience in using ITSM Tools like Service Now, Remedy etc Good Communication Skills ( Written & Spoken ) in English Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Willingness to work on rotational shifts 24x7 Travel including overnight domestic may be required

About NTT DATA

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https: / / us.nttdata.com / en / contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us .

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Field Tech Senior Associate - DSS