Business Systems Analysis-ITSM

NTT DATA is looking for a Business Systems Analysis-ITSM to join their team in Noida, Uttar Pradesh, India. As a potential candidate, you should have at least 10 years of IT experience with a minimum of 3 years in managing endpoint tools such as Nexthink, 1E Tachyon, or SysTrack. Additionally, you should hold certificates in Nexthink/1E Tachyon/SysTrack Platform Foundation & Administrator, and ITIL foundation certifications. Proficiency in Project Management tools like JIRA and Azure DevOps is required. Experience in working with ITSM tools such as ServiceNow and Remedy, as well as knowledge of Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint, is essential. Your main responsibilities will include identifying potential use cases to enhance user experience, stability, and performance scores in the designated DEX tool. You will be expected to drive automation initiatives, create intake processes to gather requirements from stakeholders, and participate in problem-solving sessions to identify opportunities in the environment. Strong analytical skills to analyze data per use case needs and the ability to create success stories for customers and leadership are crucial. You will also be responsible for managing customer/stakeholder relationships, providing cross-functional support, and acting as a liaison between vendors and clients. Key expertise required for this role includes a passion for the company's vision, values, and operating principles, excellent communication and presentation skills, vendor and stakeholder management, multitasking abilities, exceptional listening skills, attention to detail, and the capability to work in a heterogeneous environment. The candidate must also demonstrate the ability to succeed within a team dynamic. The ideal candidate should hold a degree from a reputable educational institution with at least 15 years of education. If you are looking to be part of a $30 billion global innovator in business and technology services, NTT DATA could be the right fit for you. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA is a trusted partner with experts in over 50 countries. Their services range from business and technology consulting to data and artificial intelligence solutions, as well as application development, infrastructure management, and connectivity. As part of the NTT Group, which invests billions in R&D annually, NTT DATA is dedicated to guiding organizations confidently into the digital future. To learn more about NTT DATA, visit us at us.nttdata.com.,