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10.0 - 14.0 years
0 Lacs
noida, uttar pradesh
On-site
NTT DATA is looking for an Enterprise Architecture Advisor-ITSM to join their team in Noida, Uttar Pradesh, India. As the ideal candidate, you should have at least 10 years of IT experience, with a minimum of 3 years in managing endpoint tools such as Nexthink, 1E Tachyon, or SysTrack. Additionally, you should hold certifications in Nexthink/1E Tachyon/SysTrack Platform Foundation & Administrator, ITIL foundation, and have experience with Project Management tools like JIRA and Azure DevOps. Knowledge of ITSM tools like ServiceNow and Remedy, as well as proficiency in Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint are also required. Your responsibilities will include identifying potential use cases to enhance user experience, stability, and performance scores in the designated DEX tool, implementing automation initiatives, creating intake processes to gather requirements from stakeholders, participating in problem hunting sessions, and managing customer/stakeholder relationships. You will also provide cross-functional support, act as a liaison between vendors and clients, and have the ability to work in a heterogeneous environment. Key expertise for this role includes a passion for the company's vision, values, and operating principles, strong communication and presentation skills, vendor and stakeholder management, multitasking abilities, exceptional listening skills, attention to detail, and the ability to work effectively within a team. To qualify for this position, you must have a degree from a reputed educational institution and a minimum of 15 years of education. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. The company is committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in over 50 countries and collaborates with a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of the NTT Group, which invests significantly in R&D to support organizations and society in the digital future. Visit us at us.nttdata.com.,
Posted 1 week ago
8.0 - 12.0 years
0 Lacs
noida, uttar pradesh
On-site
NTT DATA is looking for an Enterprise Architecture Advisor to join their team in Noida, Uttar Pradesh (IN-UP), India (IN). As part of NTT DATA, you will be a key player in the company's growth and market presence. With a focus on quality, integrity, and commitment, NTT DATA values its employees and their professional and personal growth. The ideal candidate should have at least 8 years of IT experience, with a minimum of 3 years in managing endpoint tools such as Nexthink, 1E Tachyon, or SysTrack. Additionally, candidates should hold certifications in Nexthink/1E Tachyon/SysTrack Platform Foundation & Administrator, ITIL foundation, and have experience with Project Management tools like JIRA and Azure DevOps. Familiarity with ITSM tools such as ServiceNow and Remedy, as well as Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint is required. Key responsibilities include identifying potential use cases to enhance user experience, stability, and performance scores in designated tools, driving automation initiatives, creating intake processes for stakeholder requirements, participating in problem-hunting sessions, and managing customer/stakeholder relationships. Strong communication and presentation skills, vendor and stakeholder management, multitasking abilities, attention to detail, and the capacity to work in heterogeneous environments are essential for success in this role. The ideal candidate should have a degree from a reputed educational institution with at least 15 years of education. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in over 50 countries, NTT DATA offers services ranging from business and technology consulting to data and artificial intelligence solutions. Being part of the NTT Group, NTT DATA has a strong commitment to research and development to help organizations and society transition confidently into the digital future. Visit us at us.nttdata.com.,
Posted 1 week ago
4.0 - 8.0 years
4 - 8 Lacs
Bengaluru, Karnataka, India
On-site
Responsibilities: 1E Tachyon Platform Management: Run and maintain 1E Tachyon Platform Backend Infrastructure (On-Prem / SaaS). Digital Employee Experience (DEX) Improvement: Responsible for improving Digital Employee Experience (DEX). Communication & Recommendations: Communicate findings and recommendations clearly to internal stakeholders and clients. Project Support: Support project planning, scoping, and execution with a focus on quality and efficiency. Custom Instruction Development: Develop custom instructions for workplace experience and Selfheal capabilities for devices. Guaranteed State Rule Management: Create and deploy guaranteed state rules. Device Monitoring & Troubleshooting: Monitor and troubleshoot device stability and experience. Tachyon Health Monitoring: Monitor Tachyon agent and server health. ITSM Integration: Integrate ITSM with Tachyon. Desktop Management Integration: Integrate with desktop management for OS Patching and Software Delivery. Inventory Management: Manage inventory for endpoints. Automation & Selfheal Collaboration: Collaborate with other team members to build, test, and release automation and selfheal capabilities. Vendor Liaison: Work with 1E Vendor for any raised issues related to 1E Solutions and Platform. Training & Technical Support: Train support staff and assist with technical issues as necessary. Client Engagement: Work with client organizations to identify and address business needs. Reporting & Analytics: Design and execute SQL queries, dashboards, and reports using BI tools (e.g., Power BI, Tableau). Telemetry Data Analysis: Leverage telemetry data to perform in-depth analysis of system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunities. Accurate Reporting: Ensure accurate and consistent reporting, adhering to data governance standards and aligning with internal and customer expectations. Presentation Creation: Create visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights, recommendations, and project progress. Automation Opportunity Identification: Analyze incident volume trends, knowledge base (KB) articles, and support operations data to uncover automation and process improvement opportunities. Cross-functional Collaboration: Collaborate with cross-functional teams to drive outcomes, ensuring timely delivery and adherence to project governance frameworks. Analytical Framework Development: Develop analytical frameworks and models to support strategic decision-making and continuous improvement initiatives. Data Quality & Security: Maintain a high standard of data quality, integrity, and security across all analytics outputs and dashboards. Mentorship & Best Practices: Mentor and guide junior analysts and contribute to best practices. Cross-functional Initiatives: Lead cross-functional initiatives, coordinating with business and technical stakeholders to ensure timely, outcome-driven delivery of analytical insights. End-to-End Analysis Project Ownership: Own end-to-end delivery of analysis projects, from requirement gathering to final presentation, driving clarity and measurable impact. Best Practices & Prioritization: Responsible for setting best practices, guiding the analytics team in prioritizing tasks, and fostering a culture of continuous improvement and proactive problem-solving. Module Output Monitoring: Responsible for monitoring, validating, and analyzing outputs from various Tachyon modules, ensuring they align with expected behaviors and deliver measurable value to customers. Required Skills: Proficiency in 1E Tachyon . Working knowledge of Desktop Management related technologies and processes, including Microsoft SCCM, Active Directory, networking, monitoring, patching, group policy, image development, and advanced desktop troubleshooting . Thorough knowledge of SQL/SQLite/PowerShell/Restful services/Web Services/WMI/Regular Expressions (RegEx)/Windows Operating System . Understanding of JSON, XML formats . Ability to consume API. Understanding of Windows server and client administration . Good understanding of Group Policy, DNS and DHCP administration . Proficiency in enterprise endpoint management solutions, including modern management with Microsoft Intune/SCCM/VMWare WorkspaceOne . Excellent problem solving/analytical skills. Nice to have skills: Experience with other 1E tools such as Nomad/Shopping/Nightwatchman. Experience in Nexthink, SysTrack. Problem-solving attitude. Collaborative team spirit. Good communication skills with the ability to represent in global meetings/forums/customers. Good understanding of network infrastructure. Knowledge of Cloud Technologies.
Posted 1 week ago
10.0 - 14.0 years
0 Lacs
karnataka
On-site
Wipro Limited is a leading technology services and consulting company that is dedicated to developing innovative solutions to meet the complex digital transformation needs of its clients. With a comprehensive range of capabilities in consulting, design, engineering, and operations, Wipro helps clients achieve their most ambitious goals and establish sustainable, future-ready businesses. With a global workforce of over 230,000 employees and business partners in 65 countries, Wipro is committed to enabling its customers, colleagues, and communities to thrive in an ever-evolving world. For more information, please visit www.wipro.com. Responsibilities: - Hands-on experience with technologies such as Intune, Application Packaging, Mobile Device Management, Image Management, Apple Device Management, Software distribution / Patching using SCCM, and Digital Workplace Cloud management (Intune, Workspace 1, Jamf) - Strong technical knowledge of DEX U/X Delivery including Nexthink, 1E Tachyon, Aternity, RPA Automation, ServiceNow Automation, Digital Workspace Orchestration, and System Integration - Proficiency in scripting and utilizing automation to streamline workload processes - Ability to lead and manage a team of 20-30 Engineers - Strong executive presence with the capability to engage with senior leadership and C-Suite - Actively participate in technology roadmap planning by utilizing insights from Nexthink and other DEX data sources - Analyze and interpret large volumes of DEX data to identify patterns that facilitate proactive resolution of user experience issues Requirements: - Proven track record in driving DWS team initiatives on a global scale, ideally with Nexthink - Thorough understanding of Enterprise IT, End User Services, PC, Mac, and Application workloads - Experience in UI/UX development or the UI/UX feedback cycle - Proficiency in Data Analysis, Data Modeling, and Data Gathering Processes - Strong motivation to tackle complex challenges and continuously learn about new technologies Mandatory Skills: EMM Intune Experience: Over 10 years Join Wipro to be a part of our journey to reinvent the future. As we strive to build a modern Wipro, we are seeking individuals who are driven by the spirit of reinvention - of themselves, their careers, and their skills. We are committed to evolving our business and industry to adapt to the changing world around us. Come be a part of a purpose-driven organization that empowers you to shape your own reinvention. Realize your ambitions at Wipro, where applications from individuals with disabilities are encouraged.,
Posted 2 weeks ago
8.0 - 10.0 years
19 - 25 Lacs
Bengaluru
Work from Office
Responsibilities Running and maintaining 1E Tachyon Platform Backend Infrastructure (On Prem / SaaS) Responsible for improving Digital Employee Experience (DEX) Communicate findings and recommendations clearly to internal stakeholders and clients Support project planning, scoping, and execution with a focus on quality and efficiency Developing custom instructions for workplace experience and Selfheal capabilities for devices Guarantied state rule creation and deployment Device Stability and Experience monitoring and troubleshooting Tachyon agent and Server Health monitoring ITSM connect with Tachyon Desktop management integration (OS Patching, Software Delivery) Inventory Management for endpoints Collaborate with other collaborators to build, test, and release automation and selfheal capabilities Work with 1E Vendor for any raised issues related to 1E Solutions and Platform Train support staff and help with technical issues as necessary Work with client organizations to identify and address business needs Design and execute SQL queries, dashboards, and reports using BI tools (e.g., Power BI, Tableau) Leverage telemetry data to perform in-depth analysis of system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunities Ensure accurate and consistent reporting, adhering to data governance standards and aligning with internal and customer expectations Create visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights, recommendations, and project progress to internal stakeholders and clients Analyze incident volume trends, knowledge base (KB) articles, and support operations data to uncover automation and process improvement opportunities Collaborate with cross-functional teams to drive outcomes, ensuring timely delivery and adherence to project governance frameworks Develop analytical frameworks and models to support strategic decision-making and continuous improvement initiatives Maintain a high standard of data quality, integrity, and security across all analytics outputs and dashboards Mentor and guide junior analysts and contribute to best practices Lead cross-functional initiatives, coordinating with business and technical stakeholders to ensure timely, outcome-driven delivery of analytical insights Own end-to-end delivery of analysis projects, from requirement gathering to final presentation, driving clarity and measurable impact Set best practices, guide the analytics team in prioritizing tasks, and foster a culture of continuous improvement and proactive problem-solving Monitor, validate, and analyze outputs from various Tachyon modules, ensuring they align with expected behaviors and deliver measurable value to customers Desired Skills and Qualifications B.Tech/B.E. in Any Specialization, MCA in Any Specialization, M.Tech in Any Specialization, or any Bachelors degree Experience of working on 1E Tachyon Experience of working on other 1E tools such as Nomad, Shopping, Nightwatchman, etc. Working knowledge of desktop management related technologies and processes, including Microsoft SCCM, Active Directory, networking, monitoring, patching, group policy, image development, and advanced desktop troubleshooting Experience in Nexthink, SysTrack Thorough knowledge of SQL/SQLite, PowerShell, RESTful services, Web Services, WMI, Regular Expressions (RegEx), Windows Operating System; understanding of JSON, XML formats Experience of consuming APIs Understanding of Windows server and client administration Good understanding of Group Policy, DNS, and DHCP administration Experience in enterprise endpoint management solutions including modern management with Microsoft Intune, SCCM, VMWare WorkspaceOne Nice to Have Skills Problem-solving attitude Collaborative team spirit Good communication skills with the ability to represent in global meetings/forums/customers Good understanding of network infrastructure Knowledge of Cloud Technologies Excellent problem solving and analytical skills Ability to work independently and as part of a team Must be able to multi-task, change direction, set priorities, and meet deadlines.
Posted 2 weeks ago
10.0 - 14.0 years
0 Lacs
karnataka
On-site
Wipro Limited is a renowned technology services and consulting company dedicated to creating innovative solutions that cater to the complex digital transformation requirements of clients. With a comprehensive range of capabilities in consulting, design, engineering, and operations, we assist clients in achieving their most ambitious goals and establishing sustainable, future-ready businesses. Our global presence spans over 65 countries with a workforce exceeding 230,000 employees and business partners. At Wipro, we are committed to supporting our customers, colleagues, and communities in thriving amidst a rapidly changing world. For more details, please visit our website at www.wipro.com. Responsibilities: - Demonstrate hands-on experience in areas such as Intune, Application Packaging, Mobile Device Management, Image Management, Apple Device Management, Software distribution / Patching using SCCM, and Digital Workplace Cloud management (Intune, Workspace 1, Jamf). - Possess sound technical knowledge in DEX U/X Delivery (Nexthink, 1E Tachyon, Aternity), RPA Automation, ServiceNow Automation, Digital Workspace Orchestration, and System Integration, including scripting to automate tasks effectively. - Proficient in managing a team comprising of 20-30 Engineers. - Exhibit strong executive presence with the ability to engage and communicate effectively with senior leadership and C-Suite executives. - Actively participate in technology roadmap planning by leveraging insights from Nexthink and other DEX data sources. - Analyze large volumes of DEX data to identify patterns that aid in proactively resolving User experience issues. Requirements: - Demonstrated success in leading DWS teams on a global scale within an enterprise. Proven experience in driving DEX outcomes, preferably using Nexthink. - Deep understanding of Enterprise IT, End User Services, PC, Mac, and Application workloads. - Experience in UI/UX development or involvement in the UI/UX feedback cycle. - Proficiency in Data Analysis, Data Modeling, and Data Gathering Processes. - Strong passion for overcoming complex challenges and staying updated on new technologies. Mandatory Skills: EMM Intune Experience: >10 YEARS Reinvent your world with us at Wipro. Join a dynamic team that is shaping a modern Wipro and driving digital transformation with bold aspirations. We are seeking individuals who are driven by the spirit of reinvention, constantly evolving themselves, their careers, and their skills. Embrace change and growth as part of our DNA, where we adapt to the evolving world around us. Be a part of a purpose-driven organization that empowers you to define your own reinvention. Unleash your potential at Wipro and realize your ambitions. We welcome applications from individuals with disabilities.,
Posted 2 weeks ago
10.0 - 12.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Req ID: 323888 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Sys. Analysis Specialist - Nexthink/ 1E Tachyon/ SysTrack to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a Enterprise Architect Advisor to join our team in Bangalore & Noida Technical Experience : Must have 10+ years of IT experience, 3+ years in managing endpoint tools - Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools - JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Roles & Responsibilities : Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stake holders Participate in problem hunting sessions to identify opportunities in the environment Analytical skills to slice and dice the data per use case needs Create success stories for the customer/ leadership Responsible for customer/stakeholder relationship management Provide cross functional support Act as a liaison between vendor and client Key Expertise : Exhibits passion and alignment with our vision, values & operating principles Strong Communication & Presentation skills Vendor Management Stakeholder management Demonstrates the ability to multi-task Exceptional listening abilities and detail oriented Ability to work in heterogeneous environment Demonstrates ability to succeed with the team Educational Qualification : Degree from a reputed educational institution 15 years of education is must About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.
Posted 1 month ago
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