Field Tech Associate-End User Computing

NTT DATA is looking for a Field Tech Associate-End User Computing, IT Support, Asset Management to join the team in Bangalore, Karntaka (IN-KA), India. As a member of the EUC Team, you will be providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives, and success will be measured on SLAs, CSFs & KPIs aligned to the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed. It is essential to learn new and emerging technologies as required, guided by business requirements. To be successful in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, Asset Management. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support are necessary. A basic understanding of the ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Strong communication skills in English, both written and spoken, are required. Additionally, you should have the ability to physically perform general office requirements and be willing to work on rotational shifts 24x7. Travel, including overnight domestic trips, may be required. NTT DATA is a trusted global innovator of business and technology services, with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is dedicated to providing digital and AI infrastructure worldwide and is part of the NTT Group, which invests over $3.6 billion each year in R&D to support organizations and society in moving confidently and sustainably into the digital future. Visit us at us.nttdata.com.,