Enterprise Architecture Advisor-ITSM

NTT DATA is looking for an Enterprise Architecture Advisor-ITSM to join their team in Noida, Uttar Pradesh, India. As the ideal candidate, you should have at least 10 years of IT experience, with a minimum of 3 years in managing endpoint tools such as Nexthink, 1E Tachyon, or SysTrack. Additionally, you should hold certifications in Nexthink/1E Tachyon/SysTrack Platform Foundation & Administrator, ITIL foundation, and have experience with Project Management tools like JIRA and Azure DevOps. Knowledge of ITSM tools like ServiceNow and Remedy, as well as proficiency in Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint are also required. Your responsibilities will include identifying potential use cases to enhance user experience, stability, and performance scores in the designated DEX tool, implementing automation initiatives, creating intake processes to gather requirements from stakeholders, participating in problem hunting sessions, and managing customer/stakeholder relationships. You will also provide cross-functional support, act as a liaison between vendors and clients, and have the ability to work in a heterogeneous environment. Key expertise for this role includes a passion for the company's vision, values, and operating principles, strong communication and presentation skills, vendor and stakeholder management, multitasking abilities, exceptional listening skills, attention to detail, and the ability to work effectively within a team. To qualify for this position, you must have a degree from a reputed educational institution and a minimum of 15 years of education. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. The company is committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in over 50 countries and collaborates with a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of the NTT Group, which invests significantly in R&D to support organizations and society in the digital future. Visit us at us.nttdata.com.,