Req ID:
332380 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Enterprise Architecture Advisor-ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Technical Experience
:
- Must have 10+ years of IT experience, 3+ years in managing endpoint tools Nexthink/ 1E Tachyon/ SysTrack
- Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates
- ITIL foundation certifications
- Project Management tools JIRA, Azure DevOps
- Experience of working on ITSM - ServiceNow, Remedy
- Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint
Roles & Responsibilities
:
- Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool
- Experience in implementing and driving automation initiatives
- Create intake processes to gather requirements from stake holders
- Participate in problem hunting sessions to identify opportunities in the environment
- Analytical skills to slice and dice the data per use case needs
- Create success stories for the customer/ leadership
- Responsible for customer/stakeholder relationship management
- Provide cross functional support
- Act as a liaison between vendor and client
Key Expertise
:
- Exhibits passion and alignment with our vision, values & operating principles
- Strong Communication & Presentation skills
- Vendor Management
- Stakeholder management
- Demonstrates the ability to multi-task
- Exceptional listening abilities and detail oriented
- Ability to work in heterogeneous environment
- Demonstrates ability to succeed with the team
Educational Qualification
:
- Degree from a reputed educational institution
- 15 years of education is must
About NTT DATA
We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https: / / us.nttdata.com / en / contact-us .
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