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NTT DATA Business Solutions
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Enterprise Architecture Advisor-ITSM

Enterprise Architecture Advisor-ITSM

NTT DATA Business Solutions

10 - 15 years

16 - 18 Lacs

Noida

Posted:1 week ago| Platform:

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Skills Required

Relationship management Automation Usage Enterprise architecture Project management Microsoft applications ITSM Powerpoint Stakeholder management Remedy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Req ID:

332380

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Enterprise Architecture Advisor-ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Technical Experience

:

Must have 10+ years of IT experience, 3+ years in managing endpoint tools Nexthink/ 1E Tachyon/ SysTrack
Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates
ITIL foundation certifications
Project Management tools JIRA, Azure DevOps
Experience of working on ITSM - ServiceNow, Remedy
Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint

Roles & Responsibilities

:

Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool
Experience in implementing and driving automation initiatives
Create intake processes to gather requirements from stake holders
Participate in problem hunting sessions to identify opportunities in the environment
Analytical skills to slice and dice the data per use case needs
Create success stories for the customer/ leadership
Responsible for customer/stakeholder relationship management
Provide cross functional support
Act as a liaison between vendor and client

Key Expertise

Exhibits passion and alignment with our vision, values & operating principles
Strong Communication & Presentation skills
Vendor Management
Stakeholder management
Demonstrates the ability to multi-task
Exceptional listening abilities and detail oriented
Ability to work in heterogeneous environment
Demonstrates ability to succeed with the team

Educational Qualification

:

Degree from a reputed educational institution
15 years of education is must

About NTT DATA

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https: / / us.nttdata.com / en / contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us .

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