262 Ms Visio Jobs

As a Business Analyst at EY, you will play a crucial role in understanding and articulating customer business requirements to drive organizational transformation goals. You will act as a liaison between business clients and technical teams, analyzing complex business problems and proposing innovative solutions. Your expertise in business case writing, BPM, process design, and stakeholder management will be essential in defining scope and objectives aligned with overall business strategies. Your responsibilities will include leading requirements elicitation sessions, conducting workshops, and bridging the gaps between requirements and product functionalities. Being a part of a scrum team, you will assist the Product Owner in Sprint Prioritization, engaging with all levels of management, and driving the execution of strategies to meet business value and KPIs. Your excellent communication skills, strong presence in front of senior executives, and proficiency in preparing documents like BRD, FRD, SRS, and User stories will be crucial in ensuring successful solution platform adoption. In terms of technical skills and tools, you should be proficient in Business Analysis, BPM, Stakeholder Management, Gap Analysis, Product Management, and more. Familiarity with tools like MS Visio, JIRA, Confluence, and MS Project will be required, with additional experience in Program and Project Management Life Cycle, SAP, ERP, and financial services considered advantageous. Moreover, your flexibility in working hours to accommodate various time zones, including US and multiple APAC regions, will be beneficial for effective collaboration and project delivery. By joining EY, you will have the opportunity to contribute to building a better working world, creating long-term value for clients, people, and society while fostering trust in the capital markets.,

The Solution Architect I, Software Engineering drives and oversees the functional design and technical architecture of large and complex software solutions that can span multiple platforms and include integration and authentication across systems. You will be responsible for developing visions, roadmaps, and architecture for software solutions to ensure strategic adoption. Your technical designs will align with and help shape the Enterprise Reference Architecture. The role involves driving functional design, technical architecture, and cost estimates for large and complex software solutions. Additionally, you will lead the development of a technical competency center and contribute to the Solution Architect COE. Mentoring, training, and acting as a subject matter expert to software engineers and business analysts when needed are also part of the responsibilities. Peer review of technical architecture is another aspect of the role. You will need a Bachelor's degree in Computer Science, Information Systems/Technology, Software Engineering, or Engineering. A Master's or Advanced degree in relevant fields is preferred. The ideal candidate should have a minimum of 10 years of experience in software engineering, with at least 5 years in technical design. You are expected to be an expert in one or more specific skill sets in business and product areas. Proficiency in relevant programming languages such as Java, Apex, .Net, SQL, system integration, OOD, SOA, UML, business process modeling is required. Familiarity with tools like MS PowerPoint, MS Visio, and SharePoint is essential. Excellent communication and interpersonal skills are necessary to interact effectively with business leaders, stakeholders, IT leaders, and technical staff. Experience in a publicly traded company in a similar role and knowledge of Cloud and other emerging technologies is preferred. Development experience across varying platforms like Force.com, application servers, etc., as well as skills in utilizing Cloud technologies, SaaS, ESB, BRMS, BPM, MQ in developing software solutions are beneficial. Familiarity with tools like Clarizen, Blue works, and Sparx EA is a plus. The company offers a supportive work environment that values work-life balance, professionalism, and community engagement. Compensation and benefits programs are designed with an "Employee-First Approach" to support, develop, and recognize employees. Wellness and mental health initiatives, volunteerism support, and environmental efforts are encouraged. The company provides opportunities for employee education through leadership training, skill-building, and tuition reimbursements. Internal promotion opportunities are also available to support career aspirations. Encore Capital Group is a publicly traded international specialty finance company with a focus on restoring consumers" financial health. The company's mission is to create pathways to economic freedom. Encore Capital Group values innovation, inclusion, and excellence, making it an ideal workplace for individuals passionate about helping others and seeking a positive work culture.,

NTT DATA is looking for an Oracle Solutions Architect and Delivery Oversight to join their team in Hyderabad, Telangana (IN-TG), India (IN). As an Oracle Solutions Architect, your primary responsibilities will include providing hands-on Oracle project delivery and strategic pre-sales support for Oracle opportunities across PeopleSoft and Oracle Fusion applications. You will be involved in client-facing activities to successfully deliver implementation/upgrade/expansion projects following a standard SDLC methodology and approach. Your role will also involve providing direction and leadership for the solution design from initiation phase through implementation, as well as supporting and mentoring team resources to ensure successful client commitments and deliverables. You will be responsible for communicating project statuses and updates to project teams and business owners throughout the project's duration. It will be your responsibility to ensure that all impacted stakeholders understand risks, issues, and activities related to the project. As the Oracle Solutions Architect, you will act as the point of contact to track, discuss, and resolve issues, escalating as required. Additionally, you will track and review deliverables to ensure they meet quality standards and manage NTT DATA resources effectively. In this role, you will work closely with solution groups within the Oracle practice on pre-sales activities for Oracle pursuits. You will be required to prepare solution and proposal materials for pursuits and present with confidence and clarity in client meetings for both existing clients and new prospects. The ideal candidate for this position should be a business professional with a minimum of 10+ years of experience in ERP implementation projects, such as Oracle Cloud and PeopleSoft. You should have hands-on project and/or delivery management experience with demonstrated SDLC skills from full life cycle ERP implementation projects. Experience managing AMS engagements and contributing to requests for proposals (RFP), client presentations, and detailing scope of work (SOW) is essential. Additionally, you should possess strong problem-solving and troubleshooting skills, along with the ability to work independently and manage multiple task assignments within a structured implementation methodology. Strong oral and written communication skills, including presentation skills, are crucial for this role. A Bachelor's degree or higher is required, and experience with Oracle Cloud projects in addition to PeopleSoft is a plus. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. The company is committed to helping clients innovate, optimize, and transform for long-term success. NTT DATA has diverse experts in more than 50 countries and offers services including business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is part of the NTT Group, investing over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

Mizuho Global Services India Pvt. Ltd. is a subsidiary of Mizuho Bank, Ltd, one of Japan's largest banks. Established in 2020, MGS serves as a global processing center for handling banking and IT operations for Mizuho Bank's domestic and overseas offices and group companies worldwide. The company values ethical practices and diversity, with pillars of Mutual Respect, Discipline, and Transparency shaping its operations. As a Vice President RPA Developer at Mizuho Global Services India Pvt. Ltd., you will leverage your 14+ years of project experience, including technical domain expertise. Your responsibilities will include project and team management, stakeholder engagement, and overseeing project stages using Project Management methodologies. You will need a deep understanding of RPA technologies, front and back office processes, SDLC, and Agile Methodology. Proficiency in project management tools like JIRA, Service Now, and version control tools is essential. You will be expected to have hands-on experience in .Net or VB programming languages, along with a strong educational background in BE/BTech, BSc IT, or Computer Science. Critical thinking, problem-solving, communication, and team management skills are crucial for success in this role. The position offers immense exposure, career growth opportunities, and the chance to work with passionate leaders and mentors at a company committed to building a diverse and ethical culture. If you have the required experience and qualifications, we invite you to send your resume to mgs.rec@mizuho-cb.com. Join us at Mizuho Global Services India Pvt. Ltd. located at 11th Floor, Q2 Building Aurum Q Park, Gen 4/1, TTC, Thane Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai-400710. Explore more about us at https://www.mizuhogroup.com/asia-pacific/mizuho-global-services.,

The Implementation Coordinator plays a key role in ensuring the seamless execution of back-end implementation activities in support of enterprise programs. You will work closely with Implementation Managers, Enterprise Solutions Directors, Product team, and other internal stakeholders to support documentation, training documentation, system staging, and data migration initiatives for the Intellify platform. Your role will be highly detail-oriented and process-driven, providing critical structure to support go-live readiness and operational excellence. You will own meeting logistics including scheduling, agenda preparation, and detailed meeting minutes for internal implementation workgroups. Additionally, you will maintain and update the Implementation Workbook and related project documentation in collaboration with Implementation and Enterprise Solutions Managers. Supporting the creation, formatting, and maintenance of Intellify training materials and internal and external-facing documentation will also be part of your responsibilities. Your tasks will include data staging and configuration setup in the Intellify platform to prepare for sales, go-live, and testing activities. You will assist with profile creation and migration support activities during client onboarding transitions and ensure consistent and organized records across shared implementation platforms as the documentation lead. Proactively identifying missing inputs and coordinating with internal stakeholders to resolve gaps will be essential. Collaboration with other support roles to ensure timelines and deliverables are met is crucial. You are required to have high attention to detail and excellent organizational skills. The ability to work independently and take initiative in a fast-paced environment is necessary. Strong understanding of system configuration principles and change management best practices is expected. Familiarity with software testing processes, including writing and executing test cases, will be beneficial. Excellent written and verbal communication skills are essential, with experience delivering training or support documentation considered a plus. Strong analytical skills with the ability to understand business processes and translate them into technical solutions are required. As a self-starter who thrives in a cross-functional, collaborative environment, you should be able to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in fast-paced environments. Proficiency in Smartsheet, Salesforce, Docusign, MS Word, MS Excel, MS Visio, MS PowerPoint, and basic knowledge of ServiceNow or other Service Desk applications are necessary for this role.,

As a Programmer at Crimson & Co, you will play a crucial role in various aspects of client-application development, including requirement analysis, user interaction, design, testing, and deployment. Your responsibilities will involve creating and enhancing in-house tools, developing dashboards and reporting tools, and supporting Robotic Process Automation (RPA) projects. It is essential to understand the business needs and translate them into programable logic. You will collaborate with team members globally or domestically, and may need to go on-site as required. Your tasks will include participating in requirement analysis, architecture, design, development, testing, code review, and deployment. You will work on conceptualizing design and results based on available data to aid customers in making daily/tactical decisions. Additionally, you will contribute to the development of project estimates, scheduling, and deliverables. Tools creation and report automation can be accomplished using technologies such as MS .NET (C#), Python, MS Power BI, RDBMS engines, and MS Office (VBA). To qualify for this role, you need a B.E. / B. Tech. in Computer Science or MCA from a reputable university, with 0-2 years of experience, focusing on .NET (C#). Familiarity with both Waterfall and Agile methodologies is required, along with knowledge of SQL and preferably a RPA tool like UiPath. You should have a fundamental understanding of Business Intelligence concepts, RDBMs, data warehousing, and datamarts. Strong analytical, technical, oral, and written communication skills are essential, including proficiency in Microsoft Office tools. Having experience in Python, VBA, DB performance tuning, data visualization tools like MS Power BI or Tableau, version control systems like SVN or Git, and knowledge of SDLC models is a plus. Demonstrated expertise in at least one full life cycle Analytics or Systems integration engagement is advantageous. An interest in application training and support is beneficial. At Crimson & Co Mumbai office, you will be part of a collaborative and supportive team that specializes in Network and Distribution Center (DC) design and WMS selection services. The work environment is described as tight-knit, like a family, where team members help each other tackle challenges and nurture talent. The company offers a framework for career development and encourages employees to take on responsibility and grow into future leaders. Joining Crimson & Co offers you the opportunity for global exposure and direct client interaction, in a collaborative and growth-oriented environment. The organization's flexible structure allows new recruits to develop skills across various specialties, contributing to a multidisciplinary approach. Projects range from strategic initiatives to operational optimization, often within an international context. The company promotes a culture of mutual support and shared values, fostering personal and professional growth among team members.,

The main purpose of the role is to support the organization in achieving its strategic objectives by identifying business requirements and solutions to address various business problems and opportunities. This involves collaborating with stakeholders, developing business requirements, conducting feasibility studies, supporting the creation of business cases, and ensuring proposed solutions are delivered on time and within budget. As an Assistant Vice President, the expectations include advising and influencing decision making, contributing to policy development, and taking responsibility for operational effectiveness. Additionally, leading a team, setting objectives, coaching employees, and demonstrating clear leadership behaviors are essential. People Leaders are expected to create an environment for colleagues to thrive and deliver to a consistently excellent standard. For an individual contributor, the responsibilities involve leading collaborative assignments, guiding team members, identifying new directions for projects, and consulting on complex issues to support the resolution of escalated problems. Mitigating risks, developing new policies/procedures, and collaborating with other areas of work are also important aspects of the role. Key skills required for success in the role include experience with business analysis, development lifecycle, working in IT environments, financial markets knowledge, trade capture, end-to-end trade booking flows, and collaboration in team-based environments. Strong analytical, problem-solving, time management, and communication skills are necessary for this role. Desirable skillsets include strong time management, coordination abilities, experience with MS Visio, Project, Excel, Word, SharePoint, JIRA, and knowledge sharing tools. A background in Macro products and trade capture technology is also beneficial. This "Cross Asset Business Analyst" role at Barclays in Pune will involve spearheading the evolution of digital landscape, driving innovation, and revolutionizing digital offerings to ensure unparalleled customer experiences. Successful candidates will be assessed on critical skills relevant to the role and job-specific skillsets. Demonstrating Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship along with the Barclays Mindset of Empower, Challenge, and Drive will be expected from all colleagues.,

As a Controls Automation Engineer with Visa (US B1/B2 or H1B) at our Bangalore location, you will be responsible for creating machine programs for Control Systems, predominantly Allen Bradley, based on clients" requirements. Your role will involve providing documentation and testing support throughout the clients" lifecycle development model. Additionally, you will offer commissioning support for machines, which may require approximately 15% to 20% travel per year. To excel in this position, you should possess at least 5 years of experience with Industrial Automation Control Systems, particularly Allen Bradley Control System including Studio5000, FTView SE software, CompactLogix, ControlLogix, and Guard Logix Processors. Proficiency in reading control design schematics is essential, as well as hands-on experience in Testing, Commissioning, and Documentation support. Holding a US B1/B2 or H1B Visa is a mandatory requirement for this role. Ideally, you should also have exposure to MS Visio, VMWare, MS Access, RSNetworx, FT View backend VBA scripting, Excel VBA coding, troubleshooting field instruments, Networking for OT layer, Ring topology, and Ethernet/IP, ControlNet, Modbus TCP/IP protocols. Familiarity with configuring Rockwell Historian ME Module and managed switches, SIL Programming, Electrical Traction system, hydrostatic system, engine, generators, dust control systems, and hydraulic/Pneumatic circuits would be advantageous. In addition to technical skills, fluency in English, excellent presentation skills, and exceptional time management and prioritization abilities are crucial for delivering timely client responses. Strong communication and interpersonal skills are essential for developing and maintaining client relationships effectively. This position falls under the Digital Product Engineering (H&I) category, offering you the opportunity to work in a dynamic and innovative environment. If you are a dedicated Controls Automation Engineer with a passion for industrial automation and a track record of delivering high-quality solutions, we encourage you to apply and become a valuable member of our team.,

SAP Business Analyst - Trainee role Assist in the implementation and support of SAP modules by analyzing business processes and translating them into system requirements. Work with senior consultants to gather functional specifications, test system configurations, and document processes. Support data migration, user training, and post-go-live activities. Participate in client meetings, troubleshoot system issues, and continuously learn SAP best practices and methodologies.

Agivant Technologies is looking for Software Technical Writer (Lucknow) to join our dynamic team and embark on a rewarding career journeyWriting, editing, and proofreading technical documentation, including user manuals, product specifications, and process documentation.Collaborating with cross-functional teams, to gather information and ensure accuracy of technical documentation.Conducting research and gathering information from subject matter experts to develop technical documentation and other materials.Organizing and managing documentation, including updating and maintaining document libraries and version control systems.Creating and maintaining templates, style guides, and other documentation standards to ensure consistency and clarity of technical documentation.Ensuring technical documentation meets regulatory and compliance requirements.Publishing technical documentation in various formats, including online help, PDFs, and printed materials.Should have excellent writing and editing skills, as well as strong attention to detail and the ability to explain complex technical concepts in clear and concise language.Strong research and analytical skills.

Greetings from Sun Technologies. Position: Senior Process Analyst Years Of Experience: 7+Years Work Location: HBR Layout, Bangalore (work from office) Job Type: Permanent/Fulltime Position Interview Mode : In-Person Shift Details: 2 PM TO 11 PM (Drop cab with dinner from company) Process Analyst duties and responsibilities Develop comprehensive process documentation, including workflows, knowledge articles, and self-service guides, to support company operations in staff augmentation and IT project services. Gather and document business & process requirements for projects & processes aimed at process improvement and automation through IT systems and capabilities. Facilitate process workflow to collaborate on process enhancements and automation opportunities. Analyze information and trends to confirm that process outputs achieve desired results and that services meet agreed-upon service levels. Identify process-related issues and risks, bringing inconsistencies and problems to management's attention promptly. Conduct internal operational audits to ensure process adherence and conformance. Participate actively in problem resolution, providing insights and recommendations for effective solutions. Develop clear and detailed process maps and business requirements documentation to support process improvements. Support the organization's Management Review system (e.g., ISO, ISMS) by providing necessary process documentation and analysis. Qualifications : Bachelor/ Master Degree in Business Management, Information Technology, or a related field. Proven experience as a Process Analyst or in a similar role, with a focus on process improvement and automation. Strong analytical and problem-solving skills, with the ability to assess complex processes and identify improvement opportunities. Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders. Proficiency in process modelling and analysis tools, such as Microsoft Visio. Attention to detail and a data-driven approach to decision-making. Ability to manage multiple projects simultaneously and meet deadlines. Experience with quality management systems and standards (e.g., ISO, CMMI) is a plus. Should be able to work both on Technical & Non-Technical processes and work with all levels of organization Previous working experience as a Business Analyst or Process Analyst for 7 to 9 years If interested please share updated resume to chandanap@suntechnologies.com, appreciate for references.

As a member of the Bengaluru Luxor North Tower team, you will be responsible for liaising with external programme teams such as BISON, IPT, GPOs (Global Process Owners), and Operations teams to ensure clear and well-defined requirements that drive value and are fit for purpose. Your role will involve collaborating with GPOs and Operations teams to ensure that business process design supports the new operating model. You will work closely with Global ERP functional and process teams to understand how the system is designed to meet the new business requirements. Your key responsibilities will include incorporating appropriate controls into the business process design to ensure compliance with regulatory requirements like Sarbox. Additionally, you will review, analyze, and challenge localization requirements related to legal and fiscal aspects. We are looking for individuals with a background in technical writing, experience in documentation management, more than 5 years of RTR experience, familiarity with ERP architecture, projects & deployment methodology, fluency in finance processes, and the ability to coordinate multiple activities, analyze and resolve problems efficiently. Candidates must demonstrate the ability to work independently, manage tasks effectively, and proceed with objectives with minimal supervision. A commitment to quality, integrity, excellent writing skills, and attention to detail are essential for this role. Strong proficiency in MS Word, Excel, and Visio is required. You will also support business development projects related to legal, fiscal, and regulatory requirements, as well as assist the GPO organization during new deployment and SAP changes to meet business requirements. GSK is a global biopharma company dedicated to uniting science, technology, and talent to advance disease prevention and treatment. We focus on vaccines, specialty and general medicines, and invest in therapeutic areas such as infectious diseases, HIV, respiratory/immunology, and oncology. Our success depends on our people, and we strive to create an inclusive environment where individuals can thrive, grow, and contribute to our mission of getting ahead of disease together. If you are passionate about making a positive impact on the health of billions of people, delivering sustainable returns, and thriving in a supportive work environment, we invite you to join us on this exciting journey. Your dedication and expertise will play a crucial role in shaping the future of healthcare and making a difference in the lives of patients worldwide. Please note that GSK does not accept referrals from employment businesses/agencies without prior written authorization. For any queries related to job postings or unsolicited emails, please reach out to us at askus@gsk.com.,

As a Professional, Technical Writer at Fiserv, you will be responsible for writing documents that describe an application programming interface (API) targeted towards programmers, developers, system architects, and system designers. Your role will require excellent written and communication skills, as well as the ability to collaborate with subject matter experts to define content. You should be a self-motivated problem solver with the capacity to effectively multi-task and perform strong analysis. In this role, you will closely collaborate with the delivery, product, and engineering teams to prepare deliverables. Your tasks will include developing developer documentation such as SDK guides for ioS and Android, as well as API documentation. You will work on products that require knowledge of languages like JSON, Java, Python, JavaScript, and C++. Additionally, you should have more than two years of experience with RESTful APIs, code review tools, and code repositories. Proficiency in tools like MS Visio and Github, basic knowledge of HTML code, and an understanding of Banking will be beneficial. Your soft skill set should embody characteristics such as being cutting edge, quick to grasp how Fiserv software supports Financial Institutions, adept at building networks throughout the organization, detail-oriented to ensure impactful outcomes, collaborative in working with others, professional in ethics and work attitude, and eager to engage in life-long learning. Thank you for considering employment with Fiserv. To apply, please use your legal name, complete the step-by-step profile, and attach your resume. Fiserv is committed to Diversity and Inclusion. Please note that Fiserv does not accept resume submissions from agencies without existing agreements and is not responsible for any fees associated with unsolicited resume submissions. Be cautious of fraudulent job postings not affiliated with Fiserv to protect your personal information and finances. Any communication from a Fiserv representative will come from a legitimate Fiserv email address.,

Job Title : Knowledge Anchor Designation : A/SA Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint

Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint

Job Title : Knowledge Anchor Designation : A/SA Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint

Job Title : Knowledge Anchor Designation : A/SA Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint

Job Title : Knowledge Anchor Designation : A/SA Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint

Job Title : Knowledge Anchor Designation : A/SA Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint

Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint

Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint

Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint

Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint

Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint

Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint