Release & Defect Process Manager

Take on a new challenge and apply your expertise in defect, release, and change management to a cutting-edge field. Youll work alongside collaborative, innovative, and driven teammates.

You''ll play a pivotal role in ensuring the seamless delivery of high-quality software solutions. Day-to-day, youll work closely with teams across the business (QA, Development, Business, and Change Advisory Board teams), facilitate defect triage and prioritization, and ensure compliance with change management processes and much more.

Youll specifically take care of managing the complete defect lifecycle and executing software releases, but also maintaining process governance and driving continuous improvement initiatives.

Well look to you for:

• Managing the complete defect lifecycle from identification to resolution
• Coordinating defect triage and prioritization with QA, Development, and Business teams
• Tracking and reporting defect metrics, trends, and KPIs
• Planning and executing software releases across various environments
• Ensuring release readiness and conducting post-release reviews
• Facilitating root cause analysis and continuous improvement initiatives
• Reviewing and assessing change requests for risk, impact, and readiness
• Leading defect triage meetings, release planning sessions, and critical incident war rooms
• Documenting, publishing, and periodically reviewing process documents as per Alstom QMS process

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role:

• 8+ years of experience in IT, with at least 5 years in Defect, Release, or Change Management roles
• Strong stakeholder management and program management skills
• Experience with Change Management processes and tools
• Hands-on knowledge of ServiceNow for change and incident tracking
• Familiarity with SDLC, Agile, and DevOps methodologies
• Excellent communication, coordination, and analytical skills
• Ability to lead process adoption programs and ensure compliance to processes.