Release & Defect Process Manager

Defect Management:

• Manage the complete defect lifecycle from identification to resolution.
• Coordinate with QA, Development, and Business teams for defect triage and prioritization.
• Track and report defect metrics, trends, and KPIs.
• Facilitate root cause analysis and continuous improvement initiatives.

Release Management:

• Plan and execute software releases across development, QA, UAT, and production environments.
• Ensure release readiness through validation of deployment plans, rollback strategies, and stakeholder sign-offs.
• Maintain and communicate release calendars and schedules.
• Conduct post-release reviews and implement feedback.

Change Management:

• Ensure all changes follow the defined change management process.
• Review and assess change requests for risk, impact, and readiness.
• Coordinate with CAB (Change Advisory Board) and ensure proper documentation and approvals.

Collaboration & Governance:

• Responsibility for running process adoption program with various stakeholders and ensure 100% adoption and compliance to the process.
• Document, Publish and periodic review of the process documents as per Alstom QMS process

• Act as the central point of contact for all defect, release, and change-related communications.
• Lead defect triage meetings, release planning sessions, and war rooms during critical incidents.

Required Skills & Qualifications:

• 7+ years of experience in IT with at least 5 years in Defect, Release, or Change Management roles.
• Stakeholder Management
• Program Management
• Strong experience withChange Management processesand tools.
• Hands-on knowledge ofServiceNowfor change and incident tracking.
• Familiarity with SDLC, Agile, and DevOps methodologies.
• Excellent communication, coordination, and analytical skills.