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Leap Finance
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Relationship Manager (MENA)

Relationship Manager (MENA)

Leap Finance

3 - 7 years

2 - 5 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

customer service orientation customer service sales marketing relationship management credit collection team management collection management business development recovery customer focus escalation management collections payment collection

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role:

The charter for this role will include:

Student Onboarding: Engage with prospective students and guide them through the Leap Scholar learning journey and provide a detailed explanation of the features available in our portal and app.
Referral Marketing: Educate and encourage students about the benefits of referring Leap Scholar to others.
Customer Success: They would manage learner relationships and ensure their satisfaction.
Escalation Management: Address and close tickets raised by students within defined turnaround times.
Deferral Policy: Manage deferral requests as an alternative to refunds.
Payment Collection: Ensure timely collection of 2nd and 3rd instalment payments from students who have missed their due dates

Ideal Persona:

Bachelor's degree or equivalent.
Excellent communication and interpersonal skills.
Must have prior experience in sales and marketing.
Strong customer service orientation.
Ability to handle and resolve customer queries effectively.
Problem-solving skills for escalation management.
Proficiency in handling payment collection processes.

Working Days:

6 days working (Monday/Tuesday rotational week-off)

Working Hours:

1pm - 10pm

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