Relationship Manager-First Wealth

Job Requirements

Relationship Manager – First Wealth

Primary Responsibilities

• Drive CASA value build-up and acquire new clients as per branch targets.
• Engage effectively with clients (100% customer met in a quarter) to identify needs and cross-sell suitable banking products.
• Responsible for achieving Income Targets, both NII & NFI
• Increase product holding per customer within the assigned portfolio.
• Ensure all clients are profiled and offered relevant financial solutions.
• Facilitate onboarding and usage of digital banking services (Mobile/Net Banking), FDs, bill payments, SIPs, credit cards, 3-in-1 Account, insurance, investments, and loans.
• Responsible for customer grouping and upgrading eligible customers to relevant Programs
• Ensure Program customers are meeting overall program criteria
• Meet monthly operating plans to improve scorecard and decile rankings.
• Coordinate with Relationship Managers for closure of business loans, working capital, POS, CMS, and trade transactions.
• Ensure prompt resolution of customer queries and complaints to meet Net Promoter Score (NPS) benchmarks.
• Act as custodian of the branch vault, managing vault limits and all cash/non-cash transactions.
• Ensure zero instances of cash shortages or excess at the teller counter.
• Maintain and regularly update key registers and review daily branch reports (e.g., EOD cash position, LTR, instruments issued).
• Monitor and reconcile dummy accounts, suspense accounts, deferred accounts, and accounts payable/receivable.
  

• Conduct audits and ensure compliance with internal and external regulations.
• Deliver best-in-class customer service to position the bank as the client’s primary financial partner.
  

• Graduate in any discipline.
  

Experience

• Relevant experience in branch banking, customer relationship management, and banking operations.
  

• Strong customer engagement and relationship management skills.
• Good understanding of banking products and digital platforms.
• Attention to detail and high standards of compliance.
• Ability to manage cash operations and branch-level transactions.
• Fluent in English and excellent problem-solving abilities.
• Target-driven with a focus on service excellence and customer satisfaction.