Job
Description
As a Relationship Manager, you will play a crucial role in developing and maintaining strong, long-term relationships with enterprise clients in the IT and telecom sectors. Your responsibilities will include understanding client requirements, proposing customized IT and telecom solutions, and ensuring seamless service delivery to enhance customer satisfaction and drive business growth. **Key Responsibilities:** - Build and maintain strong relationships with existing and new clients to ensure long-term engagement. - Act as a single point of contact between the client and internal teams (technical, support, billing, and service delivery). - Understand clients' business needs and propose suitable IT & telecom solutions. - Conduct regular account reviews and meetings to identify cross-selling and up-selling opportunities. **Business Development:** - Identify and acquire new enterprise accounts within target industries. - Work closely with pre-sales and technical teams to design and present customized solutions. - Achieve sales targets for revenue and profitability. - Develop and execute account strategies to maximize customer value and retention. **Service Coordination & Delivery:** - Coordinate with service delivery teams to ensure timely implementation of projects and services. - Monitor service quality and proactively resolve any customer issues or escalations. - Follow up on post-sales support to ensure high levels of customer satisfaction. **Market & Product Knowledge:** - Stay updated with emerging IT and telecom technologies, products, and market trends. - Provide market intelligence and feedback for product improvement. - Participate in industry events and networking opportunities to promote company solutions. **Reporting & Documentation:** - Maintain accurate records of client interactions, sales activities, and pipeline status in CRM. - Prepare periodic reports on account performance, revenue forecasts, and customer feedback. **Qualification & Experience:** - Education: Bachelor's degree in Business Administration, Information Technology, or related field (MBA preferred). - Experience: 3 years in client relationship management, business development, or account management in IT System Integration / Telecom industry. - Female candidates only can apply. **Key Skills & Competencies:** - Strong communication and presentation skills. - Excellent relationship-building and client-handling abilities. - Negotiation and problem-solving skills. - Self-motivated with a results-driven approach. You will be evaluated based on Key Performance Indicators (KPIs) such as revenue growth, customer satisfaction, achievement of sales targets, timely issue resolution, and product penetration within assigned accounts. *Benefits:* Health insurance, Provident Fund *Work Location:* In person If you are interested in this position, please reach out to the employer at +91 9316985199. As a Relationship Manager, you will play a crucial role in developing and maintaining strong, long-term relationships with enterprise clients in the IT and telecom sectors. Your responsibilities will include understanding client requirements, proposing customized IT and telecom solutions, and ensuring seamless service delivery to enhance customer satisfaction and drive business growth. **Key Responsibilities:** - Build and maintain strong relationships with existing and new clients to ensure long-term engagement. - Act as a single point of contact between the client and internal teams (technical, support, billing, and service delivery). - Understand clients' business needs and propose suitable IT & telecom solutions. - Conduct regular account reviews and meetings to identify cross-selling and up-selling opportunities. **Business Development:** - Identify and acquire new enterprise accounts within target industries. - Work closely with pre-sales and technical teams to design and present customized solutions. - Achieve sales targets for revenue and profitability. - Develop and execute account strategies to maximize customer value and retention. **Service Coordination & Delivery:** - Coordinate with service delivery teams to ensure timely implementation of projects and services. - Monitor service quality and proactively resolve any customer issues or escalations. - Follow up on post-sales support to ensure high levels of customer satisfaction. **Market & Product Knowledge:** - Stay updated with emerging IT and telecom technologies, products, and market trends. - Provide market intelligence and feedback for product improvement. - Participate in industry events and networking opportunities to promote company solutions. **Reporting & Documentation:** - Maintain accurate records of client interactions, sales activities, and pipeline status in CRM. - Prepare periodic reports on account performance, revenue forecasts, and customer feedback. **Qualification & Experience:** - Education: Bachelor's degree in Business Administration, Information T
