Relationship Manager (Female)

About SYNS Academy

SYNS Academy is a women-focused skill development institute committed to empowering women through industry-ready training programs in Office Administration, Digital Skills, and IT Career Development. Our mission is to create a safe, supportive, and professional learning environment for women to build confident careers.

Position Overview

The Relationship Manager (RM) will act as the primary point of contact for students, parents, and leads. She will handle admissions, counseling, follow-ups, and maintaining strong relationships to ensure student satisfaction and smooth operations at the head office.

Key Responsibilities1. Lead Handling & Admissions

• Manage incoming enquiries from WhatsApp, calls, walk-ins, and social media.
• Conduct professional course counselling to prospective students and parents.
• Explain course details, fees, placement support, and career outcomes.
• Achieve monthly admission targets with quality lead conversion.

2. Student Relationship Management

• Maintain warm and positive relationships with current students.
• Address student concerns, attendance issues, and provide ongoing support.
• Ensure students have a smooth experience from admission to course completion.

3. Communication & Follow-ups

• Maintain timely follow-ups with all leads until conversion.
• Provide updates to students about classes, exams, certificates, and placements.
• Maintain proper records of follow-up status in CRM or spreadsheets.

4. Coordination & Operations

• Coordinate with training faculty and management for schedules.
• Support in organizing workshops, events, exams, and placement drives.
• Prepare daily admission and enquiry reports.

5. Customer Satisfaction

• Ensure every student and parent receives a professional, respectful, and friendly experience.
• Handle feedback and escalate issues when necessary.

Required Skills & Qualifications

• Women candidates only (Safe, women-focused workplace).
• Strong communication skills in English + Malayalam (Hindi is a plus).
• Confident, friendly, and good at handling people.
• Prior experience in counselling, customer service, sales, or education institutes preferred.
• Basic computer skills: MS Office, WhatsApp business, messaging etiquette.
• Ability to maintain professionalism in a fast-paced environment.

Work Schedule

• Full-time, On-site at SYNS Academy Manjeri Head Office.
• 6-day working week (Sunday holiday).

Why Join SYNS Academy?

• Women-led, safe, professional environment.
• Opportunity to guide women towards building successful careers.
• Fixed salary + incentives based on admissions performance.
• Growth opportunities within the academy.

Job Type: Full-time

Work Location: In person