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Relationship Manager- Client Servicing- Ludhiana

Relationship Manager- Client Servicing- Ludhiana

Tradeindia

1 - 6 years

1 - 3 Lacs

Ludhiana

Posted:1 month ago| Platform:

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Skills Required

Key Account Management Renewals B2B Sales Client Retention Client Servicing Client Success Cross Selling Internet Sales Upselling Sales Digital Sales Business Development Corporate Sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: • Manage and nurture relationships with existing clients to ensure high retention rates. • Drive contract renewals by proactively engaging with customers before expiration. • Address client concerns and provide solutions to enhance customer satisfaction. • Identify upsell and cross-sell opportunities to expand client engagement with our offerings. • Collaborate with internal teams, including customer support and product teams, to resolve client issues and improve service offerings. • Monitor client usage and engagement to detect potential churn risks and take preventive actions. • Maintain accurate records of customer interactions, renewal pipelines, and sales activities in the CRM system. • Provide regular reports on client feedback, retention rates, and revenue generated from renewals. Interested candidates can share share resume on 7061049272(whatsapp only) or shaheen.khan@tradeindia.com

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Relationship Manager- Client Servicing- Ludhiana