1 - 5 years
1 - 3 Lacs
Posted:2 months ago|
Platform:
Work from Office
Full Time
We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success.
• Manage and nurture relationships with existing clients to ensure high retention rates.
• Drive contract renewals by proactively engaging with customers before expiration.
• Address client concerns and provide solutions to enhance customer satisfaction.
• Identify upsell and cross-sell opportunities to expand client engagement with our offerings.
• Collaborate with internal teams, including customer support and product teams, to resolve client issues and improve service offerings.
• Monitor client usage and engagement to detect potential churn risks and take preventive actions.
• Maintain accurate records of customer interactions, renewal pipelines, and sales activities in the CRM system.
Interested candidates can share their updated resume on 7061049272 or mail id - shaheen.khan@tradeindia.com
Tradeindia
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