Relationship Manager

Axis Bank

0 - 2 years

6 - 7 Lacs

kottayam

Posted:2 weeks ago| Platform:

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Skills Required

due diligence customer satisfaction merchant acquiring financial risk banking credit cards technology marketing management pwd srm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for servicing and maintaining strong relationships with the merchants
Responsible for resolving customers queries within TAT and eliminating ficial risk
Manage the mapped base of Merchant Acquiring Business
Ensure high levels of customer satisfaction through excellent sales service
Convert Low Transacting and Non-Transacting merchants and scale the volumes as per the Bank s mandate
Responsible for deepening volumes within the mapped base
Responsible for conversion of NEFT and Pay-order merchants to ETB via Account opening
Achieve the targets assigned in terms of cross-selling and upgrading customer relationships

Qualifications

Any graduation / Post graduation degree
0-2 years of experience

Role Proficiencies

Knowledge of industry, technology, marketing, and product trends, Acquiring Industry and latest technologies
Good understanding of Credit Cards, Unsecured and Secured Asset product and understanding on Liabilities side of banking
Knowledge of regulatory guidelines and norms
Good communication (both verbal and written) skill in both English and the local language
Ability to manage complex client situations
Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
Ability to handle pressure and meet deadlines
Ability to coach and mentor others

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