Regional Support Manager

About the Company

SRSG is a leading provider of IT & Mobility, broadcast, media, and AV solutions, catering to corporate/enterprise, television channels, production houses, government agencies, and educational institutions. With expertise in system integration, equipment supply, and managed services, SRSG partners with global technology leaders to deliver end-to-end solutions across content creation, post-production, and digital media workflows. Known for its strong customer support and innovative implementations, SRSG plays a key role in modernizing India's media and broadcast landscape.

About the Role

The Regional Manager is expected to assist the working of Sr. Manager and to looks after as a responsible person of the respective region business & team. His activities should pertain to maintains customer satisfaction by providing problem--‐solving resources & managing his team.

Responsibilities

• Candidate must be highly disciplined with self--‐motivated positive energy and should take care of company regional business & team to the expected level.
• Should be exposed to superior technical skills with accomplishments.
• Should be able to generate expected regional support revenue and ensuring customer receivables.
• Demonstrate competence in handling team building activities and motivating the teams to give quality performance.
• Should have good networking capabilities and be willing to travel throughout their specified region, when required.
• Accomplishes customer service, human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer--‐service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change.
• Meets customer service financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Improves customer service quality results by studying, evaluating, and re--‐designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Manage a team of Service In charge, Presale Engineer, Service Engineer & Service co-‐‐ coordinator.

Required Skills

• Customer Service
• Process Improvement
• Decision Making
• Managing Processes
• Staffing
• Planning
• Tracking Regional Expenses
• Developing Standards
• Revenue Generation
• Emphasizing Excellence