Posted:3 days ago|
Platform:
Work from Office
Full Time
Sales
Drive overall volume & market Share Ensure authentic and correct market information flow to all stakeholders Devise actions based on RCA Monitor dealer profitability Overseeing Manpower Productivity & Adequacy Team Handling for respective states Provide timely insights to Marketing & Sales Planning (Add - GTM) CX Manage end to end customer centricity, and satisfaction Ensuring customer handling for escalations Overseeing Customer engagement practices Process Ensure process adherence and corrective action plan implementation at state level
Functional Skills:
Ability to drive business (channel sales specifically)
Ability to understand product technicalities
Behavioural Skills:
Handle ambiguous situations
Unlearn from previous experiences Take complete ownership of delivery and teams Understand premium customer segment Form & manage relationships with peers and channel partners Display high resilience
More than 13 years, with strong knowledge across Channel Sales, Customer Experience & Auto product, Business Management, dealer & team handling
Auto background (Must) (Auto EV Preferred, and is directly correlated with time to productivity/success)
BE / B tech + MBA
Mahindra & Mahindra Limited.
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