Regional Operations Manager

Job Summary

Ride N Repair is looking for an experienced and dynamic Regional Operations Manager to lead and manage operations across multiple locations. The ideal candidate will be responsible for driving service quality, operational efficiency, technician performance, customer satisfaction, and business growth across the assigned region.

Key Responsibilities

• Manage end-to-end regional operations across multiple service hubs / centers.
• Lead and monitor Area / City Operations Managers and field teams.
• Ensure smooth service delivery, turnaround time (TAT) and customer satisfaction.
• Drive recruitment, training, and retention of mechanics & service staff.
• Monitor daily performance dashboards, MIS, and operational KPIs.
• Handle critical customer escalations and ensure resolution.
• Ensure adherence to SOPs, quality standards, and safety protocols.
• Coordinate with Sales, Customer Support, and Central Operations teams.
• Drive process improvement initiatives to increase efficiency and reduce cost.
• Conduct weekly / monthly reviews with regional leadership.

Key Skills & Competencies

• Strong operations management & team leadership skills
• Experience in service operations / automobile service / field operations
• Ability to manage large field teams and multiple locations
• Excellent problem-solving, communication & decision-making abilities
• Strong knowledge of MIS, reporting & performance tracking
• High sense of ownership, accountability & customer orientation

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person