Regional Operations Manager

As a Regional Operation Manager at a leading Bank in PATNA, your role is crucial in ensuring that all branches in your region operate smoothly, adhere to operational rules, maintain compliance, and deliver exceptional customer service. You will be responsible for leading and guiding the Regional Operations Executives (ROEs) who report to you. Your key responsibilities include: - Supervising Regional Operations Executives (ROEs) to ensure they visit and review all assigned branches within 45 days, checking the completeness and accuracy of their visit reports. - Personally visiting important or high-risk branches monthly and conducting surprise checks to ensure compliance with operational guidelines. - Supporting branches in resolving day-to-day operational issues, ensuring adherence to the latest circulars and banking guidelines, improving audit scores, and addressing problem areas promptly. - Monitoring high-risk branches, providing guidance to staff on enhancing procedures and compliance. - Training and guiding branch staff and ROEs through regular meetings to discuss findings, explain new circulars, and enhance their banking and operational knowledge. - Identifying operational process gaps and weaknesses, proposing efficient alternatives to save time, reduce errors, and enhance service quality. - Ensuring proper cash management within branches and timely resolution of customer complaints. - Reporting repeated mistakes or issues to Cluster Heads and Regional Heads, as well as sharing improvement suggestions with senior management. - Upholding professional conduct, adherence to the bank's code of conduct, discipline, and ethics, and fostering a culture of integrity within your team and branches. Join this esteemed Bank as a Regional Operation Manager, and play a pivotal role in overseeing and optimizing operational efficiency across your designated region. As a Regional Operation Manager at a leading Bank in PATNA, your role is crucial in ensuring that all branches in your region operate smoothly, adhere to operational rules, maintain compliance, and deliver exceptional customer service. You will be responsible for leading and guiding the Regional Operations Executives (ROEs) who report to you. Your key responsibilities include: - Supervising Regional Operations Executives (ROEs) to ensure they visit and review all assigned branches within 45 days, checking the completeness and accuracy of their visit reports. - Personally visiting important or high-risk branches monthly and conducting surprise checks to ensure compliance with operational guidelines. - Supporting branches in resolving day-to-day operational issues, ensuring adherence to the latest circulars and banking guidelines, improving audit scores, and addressing problem areas promptly. - Monitoring high-risk branches, providing guidance to staff on enhancing procedures and compliance. - Training and guiding branch staff and ROEs through regular meetings to discuss findings, explain new circulars, and enhance their banking and operational knowledge. - Identifying operational process gaps and weaknesses, proposing efficient alternatives to save time, reduce errors, and enhance service quality. - Ensuring proper cash management within branches and timely resolution of customer complaints. - Reporting repeated mistakes or issues to Cluster Heads and Regional Heads, as well as sharing improvement suggestions with senior management. - Upholding professional conduct, adherence to the bank's code of conduct, discipline, and ethics, and fostering a culture of integrity within your team and branches. Join this esteemed Bank as a Regional Operation Manager, and play a pivotal role in overseeing and optimizing operational efficiency across your designated region.