Process Manager

Job Title: Operations Manager

Company: Ride N Repair
Location: Noida
Salary: ₹20,000 – ₹30,000 per month
Work Schedule:

• Saturday & Sunday: Working days (No Week Off)
• Weekly Off: Any one day between Monday to Friday

Job Summary

Ride N Repair is looking for a proactive and hands-on Operations Manager to manage daily operations, service coordination, technician performance, and customer satisfaction. The ideal candidate should have strong operational control, team handling experience, and problem-solving skills.

Key Responsibilities

• Oversee day-to-day operations of Ride N Repair services
• Manage technicians, service staff, and field operations
• Ensure timely service delivery and quality standards
• Coordinate service schedules, job assignments, and follow-ups
• Handle customer escalations and resolve complaints efficiently
• Monitor service turnaround time (TAT) and productivity
• Maintain operational reports, MIS, and performance tracking
• Ensure adherence to company SOPs and safety standards
• Coordinate with management for operational improvements

Required Skills & Competencies

• Strong operations management skills
• Team handling & staff coordination
• Customer service & escalation handling
• Good communication & leadership skills
• Basic MIS & reporting knowledge
• Problem-solving & decision-making ability

Eligibility Criteria

• Experience: 1–3 years in Operations / Service Operations / Field Operations
• Experience in automobile service, repair services, logistics, or service-based startups preferred
• Education: Graduate / Diploma (preferred but not mandatory)

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person