Regional Manager- Sales

Customer Retention & Service Manager

30-100 executives

Key Requirements:

• 712 years of experience in

  customer service, retention, or account management

  within a

  B2B marketplace / digital sales environment.

• Proven leadership experience handling large teams and meeting sales & retention goals.
• Strong communication, analytical, and customer-relationship management skills.
• Sales-oriented mindset with ability to drive results in a fast-paced, target-based environment

Education:

Key Responsibilities:

• Customer Relationship Management:

  Oversee and strengthen relationships with existing B2B customers to ensure long-term retention and satisfaction.

• Retention & Upgradation:

  Develop and execute strategies to retain customers and upsell higher membership packages, digital solutions, or value-added services.

• Team Leadership:

  Manage, mentor, and motivate a large team (30–100 executives) to deliver on customer service, renewal, and upgrade targets.

• Cross-Location Coordination:

  Work closely with location heads and cross-functional teams to ensure consistent service standards and smooth customer management across all regions.

• Training & Coaching:

  Conduct regular training sessions to enhance the team’s skills in customer communication, product knowledge, negotiation, and service excellence.

• Data-Driven Insights:

  Analyze customer engagement data, renewal trends, and team performance metrics to identify opportunities and drive business decisions.

• Customer Profiling:

  Ensure customer data is regularly updated and enriched to improve visibility, matchmaking, and response performance on the platform.

• Collaboration with Internal Teams:

  Coordinate with

  CRM

  ,

  SEO

  , and

  Product

  teams to enhance customer satisfaction, optimize online visibility, and improve lead quality and response rate for customers.

• Sales & Target Orientation:

  Drive the team to achieve and exceed renewal, retention, and upgradation sales targets through field visits and tele-interactions.

• Customer Delight:

  Ensure prompt issue resolution and proactive engagement to maintain high satisfaction and loyalty among key customers.

Interested candidate can share their resumes at sharma.divya@tradeindia.com