Regional Lead

Job Description

As a leader in our stellar sales team and customer success team , you will be at the forefront of driving growth and fostering long-term relationships with high-value clients across the region. You will manage a complete end to end sales and retention cycle, often presenting to C-level executives, and champion the Loop vision through impactful product demonstrations, in-market events, and account-specific initiatives. In this dynamic role, you will also scale and lead a high-touch customer success organization, playing a critical part in achieving customer goals, enhancing product utilization, and enabling meaningful business transformation. By focusing on high-impact, high-value activities, you will ensure the activation, engagement, retention, and growth of Loop Health s customers while driving business development, customer satisfaction, and revenue expansion in a rapidly scaling social enterprise. What you will be doing: Develop and execute strategic plans to achieve ambitious sales targets, expanding the client base and securing sizable wins with high-value accounts. Own the sales and retention cycle end-to-end, selling to C-suite executives at large companies Act as a key advocate for customer needs within the organization, working cross-functionally with operations, claims, product, and engineering teams to enhance delivery and improve go-to-market strategies. Implement a metrics-driven approach to performance management, reward systems, and data integrity, ensuring the effective use of CRM and internal tools for both customer success and sales activities. Drive account expansion by identifying whitespace opportunities, fostering a culture of proactive follow-ups, and ensuring consistent execution of growth initiatives. Build strong, collaborative relationships with internal stakeholders to streamline processes such as quote generation, post-sale handoffs, and execution of customer requirements. Set up comprehensive training and upskilling programs for both the Customer Success and sales teams, collaborating with sales trainers and other experts to ensure continuous learning. Work with senior leadership, including the COO, VP Sales, CRO, and CEO, on cross-functional and cross-geography projects to shape the company s broader Customer Success and Sales strategies. Build and lead a high-performing team of Customer Success Managers (CSMs) and sales executives, providing experience-driven mentorship, setting clear goals, and fostering a culture of excellence. Own and drive a Revenue Retention goal of 150-200% NRR through strategic account planning, risk mitigation, and renewal closure, while identifying and leveraging opportunities for account expansion. Engage directly with the largest and most strategic accounts, managing end-to-end sales cycles, joining key meetings like MBRs and QBRs, and ensuring delivery excellence for long-term customer satisfaction. What we are looking for: At least 10 years of experience as a quota-carrying sales individual in the B2B space - preferably in SaaS, software, hospitality, telecom or insurance Leading the retention vertical is a plus we'll-established contacts within the market & ability to create new relationships Capacity to think beyond traditional sales mindset Genuine customer empathy and strong time management skills Familiarity with G Suite and Microsoft Office, including Excel Fluency in English, Hindi &/or other relevant regional languages Excited to travel, meet people, and build life-long relationships Hustle - we're a growing company that moves and reacts fast