Regional Lead - Customer Success

Netcore Cloud

12 - 15 years

12 - 17 Lacs

bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

client engagement customer relationship customer service business development business acumen customer focus marketing client relationship management relationship management key account management leadership communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

You ll lead a high-performing team of Customer Success Managers, ensuring they deliver measurable value to clients while meeting key business metrics such as NRR, retention, and churn reduction
This is a leadership role that combines strategy, relationship management, and data-driven execution to maximize regional impact
Responsibilities: Build and implement customer success strategies that enhance adoption, satisfaction, and renewal outcomes
Own regional performance metrics NRR, churn, retention, and account growth
Lead and mentor the regional Customer Success team, fostering a culture of ownership and excellence
Build and implement customer success strategies that enhance adoption, satisfaction, and renewal outcomes
Partner with Sales, Product, and Marketing to ensure a unified customer experience and identify opportunities for upsell and cross-sell
Use data-driven insights to proactively manage customer health and minimize churn risks
Represent regional customer needs in internal discussions to help shape product and business strategies
Key Skills and Competencies: 12 15 years of experience in Customer Success / Client Engagement, with at least 4 5 years in a leadership capacity
Proven leadership experience in Customer Success in SaaS Domain
Strong business acumen and ability to link customer outcomes to organizational growth
Analytical mindset; comfortable working with metrics and dashboards
Excellent communication, relationship management, and problem-solving skills
Experience in handling large enterprise accounts and leading customer-facing teamsWhat s in it for youBe part of a global SaaS leader driving the future of customer engagement
Lead a high-impact regional function with autonomy and growth opportunities
Immense growth, continuous learning and connecting with the top-notch brandsWhy NetcoreBeing first is in our nature
Netcore is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention
Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all size

More Jobs at Netcore Cloud

Senior Customer Onboarding Specialist

Chennai

3 - 6 yrs

INR 8 - 12 Lacs

Golang Developer

Thane

3 - 6 yrs

INR 10 - 15 Lacs

Php Developer

Thane

4 - 6 yrs

INR 8 - 15 Lacs

Python Developer

Thane, Navi Mumbai, Mumbai (All Areas)

4 - 6 yrs

INR 15 - 25 Lacs

Lead Data Scientist

Bengaluru

8 - 12 yrs

INR 50 - 70 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Business Development Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.