Mission
Make it
simple
for the Epiroc users and management to get maximum
value
of IT by
secure
operations and
innovative
solutions taking advantage of
new technology
in a timely manner.Work
pro-actively
with
process alignment
as an integrated part of the business to strengthen the
competitiveness.
Provide professional services management and leadership of the entire services team in the region to maximize operational excellence and satisfaction.To function as single point of contact for the region towards the Epiroc IT organization to maximize operational excellence and satisfaction.
- Represent Epiroc IT towards business and be the business channel to Epiroc IT
- Be part of the Business management team in the region
- Be responsible for regional and local project activities
- Together with the IT functions and teams transform strategies and road maps into regional common objectives
- Create, maintain and follow up common KPIs for regional management
- Maintain relationship with user community, stakeholders (business representatives)
- Market and ensure the use of Global Product/Solution/Service in line with Epiroc IT strategy, standard, guiding principles
- Provide user community with plans and give feedback to functional teams
- Administrate resources where applicable to the role given (admin role)
- Create and get approval for functional roadmap of Regional & Local Product/Solution/Service in line with Epiroc IT strategy and security policy
- Establish positive and supporting attitude within the regional teams
- Always have security in mind
- Regular meeting with business representatives
- Cost management for local services and Regional IT costs
- Work close with other Functional Area owners and IT governance teams to optimize services efficiency
General Values
Support and promote the Group’s Core Values: Innovation, Commitment and CollaborationPromote and ensure that the values, guidelines and policies are followed as in The Epiroc WayAs the Regional IT Manager, you will care, support, motivate, inspire and encourage your colleagues in the TIN division in the region.You will focus on regional and local adoption of Epiroc IT Global Product/Solution/Service in line with Epiroc IT strategy, standard, guiding principles while keeping business requirements in mind. You will be accountable for the Epiroc IT staff's wellbeing in accordance with global and local Human Resource processes. You will also provide local services where needed according to global standards and local regulations. In addition, you will be the administrative manager for all employees employed in the region under TIN’s responsibility. In this role, you will act as the local point of contact and coordinator for all employee related processes to secure alignment and compliance with local standards and guidelines.In this position you report to the Global IT Support Manager and take part in the Business Regional management.To promote and strengthen the relations with Business via local visits and best practice initiatives.Secure that all escalations and complaints are responded into a timely manner and provide constant feedback and secure execution on action items agreed.
Experience Requirements
- Management of virtual teams
- Staff liability and people management
- Minimum 10 years working experience from IT service delivery
- Experience from working in international projects
- Working with a multinational organization
- Excellent understanding of IT support components and processes
- Business processes understanding and working close to the business
- Well organized and able to operate independently in line with guidelines
- Accounting and administration
Knowledge / Educational Requirements
Must
- Good understanding of both local and international accounting rules
- University degree in relevant fields or similar competence developed through working experience
- Excellent verbal and written communication skills in English and local language if applicable
- Knowledge and experience of standard IT processes and methodologies (i.e. ITIL and PMI)
- Good understanding of IT component interdependencies
- Passionate about your field of expertise and your customers (The Business)
- Highly motivated and result oriented
- Sharing and caring, we keep our promises
Benefit
- ITIL Certification
- Experience from managing cost throughout global enterprise
Personality Requirements
The job requires a lot of collaboration both internally and externally so good interpersonal and communication skills are a prerequisite to be successful in the role.A proactive personality is desired, with a capacity to deliver in line with expectations and objectives as the work is conducted with full responsibility and flexibility within given frames.We also expect you to be positive, structured, service minded and adaptable to change. You should also have good strong leadership, analytical and administrations skills as these are vital for this role.You must be able to travel internationally.
Epiroc
is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com.
