Regional Credit Manager

Role Overview:

Regional Credit Manager

The Regional Credit Manager represents the Credit & OTC function in monthly forums with senior stakeholders, provides key updates, and drives both short- and long-term priorities for the region. As a people leader, the role is responsible for hiring, succession planning, goal setting, capability development, and performance assessments. In addition, the role acts as an approver for write-offs, payment terms, and credit limits within the region or cluster.

As an individual contributor for specific markets, the role ensures the effective and high-quality execution of Credit and Collections processes, working across Finance, Commercial, and Legal teams to achieve target DSO and strengthen credit governance. Responsibilities include improving credit risk strategy, minimizing bad-debt exposure, monitoring credit limits, ensuring effective blocked-order management, and driving continuous improvement in systems, SOPs, and processes. The role also includes direct engagement with key customers, including site visits when required.

What will you be doing?

People Leadership & Regional Oversight

• Lead the Regional Credit Management team: set goals, monitor performance, and establish development plans for each team member.
  
• Represent the team in regional and global forums; manage communication and reporting to senior stakeholders.
  
• Prioritize and distribute workload to optimize team performance.
  
• Act as a regional escalation point for business and finance teams.
  
• Support the Global Credit Management Lead in budgeting and forecasting of DSO, AR, and Overdue KPIs.
  
• Serve as a backup for the Global Credit Management Lead.
  

Credit Management & Collections Governance

• Develop, implement, and oversee the Credit Management and Collections strategy.
  
• Collaborate closely with commercial teams and key distributor customers.
  
• Work with Collections Team Leads and Finance Business Partners to set and monitor monthly collection targets.
  
• Manage execution of global credit management activities and financial controls.
  
• Minimize DSO, ageing, and debt write-offs through proactive governance.
  
• Collaborate with Sales, Customer Service, and Order Management to resolve disputes and improve end-to-end processes.
  

Credit Risk Control & Policy Management

• Manage customer credit limits in accordance with the Delegation of Authority Matrix; ensure proactive monitoring of credit headroom to reduce blocked orders.
  
• Define Business Unit rules for order releases and ensure compliance; embed rules into system workflows or design manual workflows as needed.
  
• Establish governance for dispute resolution, payment plans, legal escalations, and write-offs.
  
• Ensure effective reporting for monitoring creditworthiness (AR ageing, credit limit exposure, etc.) and take action where needed.
  
• Review and approve SOPs for credit and collections operations.
  

Continuous Improvement & Stakeholder Collaboration

• Drive continuous improvement initiatives for Credit & Collections processes.
  
• Mentor and train team members on market specifics and local collection strategies.
  
• Create and maintain policies and procedures supporting timely payments while ensuring high customer satisfaction.
  
• Act as an escalation point for Commercial, Customer Service, and OTC teams.
  
• Conduct customer site visits as required to negotiate payment plans and improve overdue collections.
  

What will you need to be successful?

• Minimum 8+ years of relevant experience in Credit Management and Collections.
  
• Proven people leadership experience.
  
• Strong analytical skills with ability to interpret financial data and propose solutions.
  
• Demonstrated success across the Order-to-Cash cycle.
  
• Strong credit control expertise, including financial statement analysis and credit risk assessment.
  
• Experience working with senior cross-functional stakeholders with strong influencing skills.
  
• Knowledge of SAP FI/CO within the OTC space.
  
• Accounting qualification or audit background is an advantage.
  
• Fluency in English (additional language depending on region is a plus).
  

Travel Requirement: