Regional Collection Manager

Job Description

The key responsibility of a Regional Collection Leader is to ensure achievement of key portfolio indicators across all locations/ states in his region. RCM is also responsible for ensuring collection through fair practices across locations, buckets. RCM to ensure achievement of deliverables across all portfolio indicators like 30+, 90+, GCL, NCL & Recoveries for the region. Review/ recommendation of other functions to open new geographies to be done post necessary evaluation of the cross-product portfolio indicators, key portfolio indicators of other banks etc. Man power planning, preempting infrastructure requirements basis portfolio growth to be identified & raised for Senior management approval & necessary deployment. Ensuring all the bank officers @ the region are aware about the process/ performance related parameters & are complaint to all the internal & external compliance & regulatory mandates. Man power planning to ensure all geographies with adequate portfolio size are manned with bank staff. Necessary infrastructure wrt vendor presence, field workforce to be ascertained prior to allocation of portfolio. Field workforce to be DRA Certified & collection managers/ vendors to strictly work within the regulatory workforce Regular feedback to Policy, Credit & Underwriting on delinquency trend in newly opened markets Ensure achievement of targets across all key indicators like flow rates, 30+, 90+, NCL & Recoveries Identify & highlight accounts which have specific trends wrt frauds, incorrect sourcing & recommend necessary policy corrections. Ensure 100% process adherence to all process norms laid down by the bank. Recommend process related changes to ensure “water tight” workflow wrt compliance of regulatory mandates. Ensure necessary investigation of complaints received across channels are shared post necessary review to prevent any reputational/ financial loss for the Bank. Highlight any abnormality wrt process gap/ process lapse to Senior Management Monitor process adherence across locations & achievement of key portfolio parameters across locations. Provide understanding on score card parameters wrt weightage & performance to center managers/ YBL team Ensure timely hiring of quality resources on YBL roles to effectively manage YBL portfolio Ensure there is no financial/ non-financial exchange with any third party (customer/ agency resources etc) by any of YBL Staff Conduct surprise audit on vendor premise Ensure all customer issues involving judicial bodies are highlighted to all internal stake holders (Legal/Compliance) Ensure rightful representation of the Bank in any customer/ third party interaction Minimum Qualifications Bachelor’s degree in any field Master’s degree preferred Language Skills Written and spoken English is essential Years Of Experience Minimum of 10 years of work experience in Collections Show more Show less