Job Description

To manage the collections process at a Regional level, build and manage a best-in-class high efficiency Collections Team to enable delivery of ECL & NCL parameters. livery of ECL & NCL parameters and to liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations. Quantitative and Important Parameters for the job Digital Book is a small ticket higher bounce rate book on account of the construct of the segment and borrower profile ECL Management Stage 1 and Stage 2 (feeder for Stage 3) Provisions to be managed by the incumbent for entire Zone. Strong vintage in handling the zone /region in debt management. Ability to conceptualize and effectively execute the various collections strategies with focus on Small Ticket Collections Organization Context Aditya Birla Finance Limited ("ABFL") is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec 20, ABFL has a pan-India presence with 91 branches and a lending book of Rs. 45,560 Crores. ABFL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as we'll as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABFL also has a Wealth Management division. ABFL is rated AAA by India Ratings, ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII. Job Context Collections function carries out monitoring of client wise exposure and portfolio exposure to identify early warning signals of stress and to minimize NPAs. This monitoring is done by dedicated teams who specialize in managing delinquent customers who have come under financial stress due to unfavourable market events / changes in business patterns and as we'll as from those customers who have intentionally stopped payment of dues with mala-fide intentions. It also carries out overdue loan recovery from defaulting clients. The Small ticket segment comprises primarily Digitally sourced accounts with ticket sizes ranging 10k 5 lacs. This role is responsible for enhancing business profitability through effective management of the delinquent portfolio in the respective zone. The incumbent will be accountable for field collections for the customers in the region. For this segment, the collections model would primarily be an Agency Model for flows. The incumbent needs to have a strong understanding of small ticket business and challenges on the debt-management process. Key Result Areas ( Max 1325 Characters) ECL Management & Costs Monitor and Control delinquency and minimize ECL for portfolio Drive higher resolution rates resulting in reduced ECL Review, maintain control and Optimize the cost incurred towards collections of dues. Daily monitoring and regular reviews of delinquent portfolio Portfolio review and monitoring Monitor location level and sub-product level portfolios location level and at various product level within the Digital Portfolio. Work with non-performing defaulting borrowers to create optimum recovery solutions Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement. Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc. Ensure good grip and control on the delinquent portfolio. Vendor Management Liaise with agencies to drive collections processes efficiently. Oversee selection processes for external agencies Continuously monitor agency performance against set parameters and targets Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner Compliance and audit Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as we'll as its customers Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations Customer escalations and complaints Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations People Management Provide oversight and be a coach and mentor for the team Ensure regular functional & behavioral trainings of team members in collaboration with HR Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team Area Collections Manager : To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations. 6) Relationships : Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type Frequency Nature Internal National Collections Manager, Area Collections Managers Daily / regular Portfolio update and alignment of strategy and activities Credit/ Policy Teams Weekly Updation of Collections Cases, MIS, Bounce details etc. Updates on policy changes. Collections Strategy Team Periodic Market Intelligence, feedback, Legal Team As needed Litigation requirement for Delinquent borrowers. External Collections Agencies and Vendor Partners Regular Visits / discussions on portfolio; Reviews, case updates, exception reporting Customers As needed Escalations and follow-ups. Qualifications: Under Graduate Minimum Experience Level: 15-20 Years Report to: Management Trainee