Receptionist

Job Description

JOB TITLE: Male Receptionist JOB TYPE: Full-time, Permanent SALARY: 35,000–45,000 per month (Competitive) BENEFITS: Free Food, Accommodation, Transportation, Medical Insurance, Opportunities for Career Growth KEY RESPONSIBILITIES: Reports directly to the Shift Supervisor. Warmly greet and welcome all guests and members upon arrival, creating a positive first impression. Answer the telephone, answer inquiries, take reservations, direct calls, and provide exceptional service to members and guests. Manage check-ins, check-outs, and reservations accurately and promptly. Process payments and be accountable for ensuring that all monies received each day correlate directly with all receipts written. Effectively handle incoming phone calls, emails, and walk-in inquiries. Coordinate seamlessly with housekeeping, concierge, and other departments for smooth operations and guest satisfaction. Address guest complaints and issues with tact, efficiency, and a problem-solving approach, escalating to management when necessary. Maintain an organized and tidy reception area. Keep detailed records of guest feedback and contribute to identifying areas for improvement in service delivery. Assists in monthly inventory procedures. Perform clerical functions as assigned by Shift Supervisors. Send an end of shift report to the Recreation Duty Manager. Responsible for the entire membership process and for the software system used to track members. Update member data regularly if needed. Record lost and found items. Provide information about the local area, services, and facilities. REQUIREMENTS: Gender: Male. Proven customer service expertise with a strong focus on guest satisfaction. Familiarity with hotel or front-office operations, including check-ins, check-outs, and reservation procedures. Excellent verbal and written communication skills in English (Arabic is a significant plus). Professional appearance and well-groomed with a consistently professional demeanor. Proficiency in MS Office Suite (Word, Excel, PowerPoint). Familiarity with hotel management software such as IDS, Opera, and DMS. Strong problem-solving abilities and a proactive approach to handling guest concerns. Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously. Ability to stay calm and perform all the responsibilities required during an emergency action plan. Remain knowledgeable of current organization programs and procedures. A strong team player with an adaptable and positive attitude. DAILY ACTIVITIES WILL INCLUDE: Welcoming and assisting guests. Managing reservations and room allocations. Coordinating with housekeeping and other departments for seamless operations. Handling phone calls, emails, and walk-in inquiries. Keeping records of guest feedback and providing solutions for improvement. Attending monthly customer service training.