Real Estate Team Lead

Job Title: Telesales Team Lead

Location: Narsingi Office, Hyderabad

Job Type: Full-time

Work Hours: 10 AM to 6 PM; Weekly Off on Tuesday or Wednesday (as per roster)

Company Overview:

A real estate firm with a 15-year history of excellence and integrity. Renowned for delivering projects ahead of schedule, We committed to customer satisfaction and employee welfare, treating all staff members like family while upholding the highest standards of employee engagement.

We are seeking a motivated and experienced Telesales Team Lead to oversee our telesales team within the pre-sales department. The ideal candidate will have a proven track record in managing telesales teams in the real estate sector or with a prominent channel partner. As the Team Lead, you will be responsible for nurturing, guiding, and increasing the efficiency of the telesales team to drive sales and enhance customer engagement.

Responsibilities:

- Lead a team of telesales executives to achieve sales targets through effective management and mentoring.

- Develop and implement strategic sales plans that expand the customer base and ensure the team's strong presence.

- Monitor team performance and report on metrics to upper management.

- Offer coaching, motivation, and support to the telesales team to ensure they meet their sales quotas.

- Handle escalated calls, complaints, questions, and queries as necessary.

- Conduct regular training sessions to ensure all team members possess excellent product knowledge and communication skills.

- Collaborate with the marketing department to ensure the telesales team has the necessary collateral and script information pertaining to new launches or campaigns.

- Ensure CRM systems are effectively used by the team for proper documentation of customer interactions, analysis of customer feedback, and lead generation.

Requirements:

- Minimum 5 years of experience in managing at least a 10 member pre-sales telecalling team, specifically within a reputable real estate company or a prominent channel partner.

- Proven track record of successfully meeting sales quotas preferably over the phone.

- Excellent communication, interpersonal, and organizational skills.

- Strong leadership skills with the ability to coach and motivate a team.

- Working knowledge of CRM systems and practices.

- Ability to handle pressures of sales targets and work in a fast-paced environment.

- Graduate degree in Business Administration, Sales, or relevant field; MBA preferred.

Benefits:

- Competitive salary with lucrative performance-based incentives.

- Opportunities for professional development and career advancement.

- A vibrant and supportive work culture.